How To Fix 69331 - No customer maintained for asset number & and flow type &

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 331

• Message text: No customer maintained for asset number & and flow type &

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 69331 - No customer maintained for asset number & and flow type & ?

  The SAP error message 69331, which states "No customer maintained for asset number & and flow type &," typically occurs in the context of asset accounting. This error indicates that the system cannot find a customer associated with a specific asset number and flow type during a transaction or process.
  Cause:
  
  
  Missing Customer Assignment: The primary cause of this error is that the asset number in question does not have a customer assigned to it in the system. This can happen if the asset was created without linking it to a customer or if the customer assignment was removed or not maintained properly.
  
  
  Flow Type Issues: The flow type specified in the transaction may not be valid for the asset or may not have a corresponding customer defined in the configuration.
  
  
  Configuration Issues: There may be configuration settings in the asset accounting module that are not set up correctly, leading to the inability to find a customer for the specified asset and flow type.
  
  
  Solution:
  
  
  Check Asset Master Data: 
  
  Go to the asset master data (transaction code AS03) and check if the asset number has a customer assigned. If not, you will need to assign a customer to the asset.
  If the asset is supposed to be linked to a customer, you can do this by editing the asset master record.
  
  
  
  Review Flow Type Configuration:
  
  Check the configuration for the flow type being used in the transaction. Ensure that it is set up correctly and that it allows for customer assignments.
  You can review the flow types in the configuration settings under Asset Accounting.
  
  
  
  Maintain Customer Data:
  
  If the customer data is missing, you may need to create or maintain the customer record in the system. This can be done through the customer master data transaction (transaction code XD01 or XD02).
  
  
  
  Consult Documentation: 
  
  Review SAP documentation or consult with your SAP support team for specific guidance on how to maintain customer assignments for assets.
  
  
  
  Testing: 
  
  After making the necessary changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as AS01 (Create Asset), AS02 (Change Asset), AS03 (Display Asset), and XD01/XD02 (Customer Master Data).
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  User Roles and Authorizations: Ensure that the user performing the transaction has the necessary authorizations to view and edit asset and customer data.
  
  By following these steps, you should be able to resolve the error message 69331 in SAP. If the issue persists, it may be beneficial to engage with your SAP support team for further assistance.