How To Fix 69172 - Customer & and contract & not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 69 - Central Functions of Financial Asset Management

• Message number: 172

• Message text: Customer & and contract & not found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 69172 - Customer & and contract & not found ?

  The SAP error message "69172 Customer & and contract & not found" typically indicates that the system is unable to find the specified customer and contract in the database. This error can occur in various SAP modules, particularly in Sales and Distribution (SD) or Contract Management.
  Causes:
  
  Incorrect Customer or Contract Number: The customer or contract number entered may be incorrect or mistyped.
  Data Not Created: The customer or contract may not have been created in the system yet.
  Data Deletion: The customer or contract may have been deleted or archived.
  Authorization Issues: The user may not have the necessary authorizations to view the customer or contract.
  Incorrect Configuration: There may be configuration issues in the system that prevent the retrieval of the customer or contract data.
  
  Solutions:
  
  Verify Input: Double-check the customer and contract numbers for any typographical errors.
  Check Existence: Use transaction codes like XD03 (for customer) or VA03 (for contract) to verify if the customer and contract exist in the system.
  Create Missing Data: If the customer or contract does not exist, create them using the appropriate transaction codes (XD01 for customer, VA01 for contract).
  Review Authorizations: Ensure that the user has the necessary authorizations to access the customer and contract data.
  Consult with IT Support: If the issue persists, consult with your SAP support team to check for any underlying configuration issues or data integrity problems.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  XD03 - Display Customer
  XD01 - Create Customer
  VA03 - Display Contract
  VA01 - Create Contract
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for guidelines on customer and contract management.
  
  If the problem continues after trying the above solutions, it may be necessary to escalate the issue to your SAP support team for further investigation.