How To Fix 67_PAYMENTS523 - Company code &1, prod. type &2: not supported (post. to diff. cust. act.)

SAP Error Message - Details

• Message type: E = Error

• Message class: 67_PAYMENTS - Message Class Incoming Payment / Payment Postprocessing

• Message number: 523

• Message text: Company code &1, prod. type &2: not supported (post. to diff. cust. act.)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67_PAYMENTS523 - Company code &1, prod. type &2: not supported (post. to diff. cust. act.) ?

  The SAP error message 67_PAYMENTS523 indicates that there is an issue with posting a payment to a different customer account than what is supported for the specified company code and product type. This error typically arises in the context of financial transactions, particularly when dealing with customer payments and accounts receivable.
  Cause:
  
  Incompatible Account Types: The payment is being attempted on a customer account that is not compatible with the specified product type or company code.
  Configuration Issues: The configuration settings in the SAP system may not allow for payments to be posted to the specified customer account type for the given product type.
  Incorrect Data Entry: There may be an error in the data entry, such as selecting the wrong customer account or product type.
  
  Solution:
  
  Check Customer Account: Verify that the customer account you are trying to post the payment to is valid and compatible with the product type and company code.
  Review Configuration: Check the configuration settings in the SAP system for the company code and product type. Ensure that the settings allow for payments to be posted to the specified customer account.
  Correct Data Entry: Ensure that all data entered during the transaction is correct, including the customer account number, product type, and any other relevant fields.
  Consult Documentation: Refer to SAP documentation or consult with your SAP administrator to understand the specific configurations related to customer accounts and payment processing.
  Use Alternative Accounts: If the current customer account is not supported, consider using an alternative account that is compatible with the transaction.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Notes: Check for any SAP Notes related to this error message for additional guidance or patches that may resolve the issue.
  User Roles and Authorizations: Ensure that the user has the necessary roles and authorizations to perform the transaction.
  Testing in Development: If possible, replicate the issue in a development or test environment to better understand the cause and test potential solutions without affecting production data.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.