How To Fix 67_PAYMENTS404 - Returned direct debit for debit memo &1/&2/&3

SAP Error Message - Details

• Message type: E = Error

• Message class: 67_PAYMENTS - Message Class Incoming Payment / Payment Postprocessing

• Message number: 404

• Message text: Returned direct debit for debit memo &1/&2/&3

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67_PAYMENTS404 - Returned direct debit for debit memo &1/&2/&3 ?

  The SAP error message 67_PAYMENTS404 indicates that there was an issue with a direct debit for a debit memo. This error typically arises in the context of payment processing, particularly when dealing with direct debits in the SAP system.
  Cause:
  The error message can be triggered by several factors, including:
  
  Invalid Bank Details: The bank account information for the customer may be incorrect or missing.
  Insufficient Funds: The customer's account may not have sufficient funds to cover the debit memo amount.
  Blocked Direct Debit: The direct debit may be blocked due to various reasons, such as customer requests or internal company policies.
  Technical Issues: There may be issues with the payment processing system or configuration settings in SAP.
  Incorrect Payment Method: The payment method used may not be set up correctly for direct debits.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Verify that the customer’s bank details are correctly maintained in the customer master data (transaction code: XD02 for general data or FD02 for company code data).
  Ensure that the payment method for direct debit is correctly assigned.
  
  
  
  Review Debit Memo:
  
  Check the debit memo details to ensure that the amount is correct and that it is properly configured for direct debit processing.
  
  
  
  Check Payment Block:
  
  Investigate if there are any payment blocks set on the customer account or the specific debit memo. You can check this in the customer account or the document itself.
  
  
  
  Verify Funds Availability:
  
  Confirm with the customer that there are sufficient funds in their account to cover the debit memo.
  
  
  
  Review Configuration:
  
  Ensure that the direct debit configuration in the SAP system is set up correctly. This includes checking the payment program settings and the direct debit mandates.
  
  
  
  Consult Logs:
  
  Check the payment run logs for any additional error messages or warnings that could provide more context on the issue.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting SAP documentation for further troubleshooting.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) and FD32 (Customer Credit Management) for managing payments and customer data.
  SAP Notes: Look for SAP Notes related to payment processing and direct debit issues, as they may provide specific patches or updates that address known issues.
  Documentation: Review SAP documentation on payment processing and direct debit handling for best practices and configuration guidelines.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.