How To Fix 67_PAYMENTS321 - Total of payoffs is smaller than rescission amount

SAP Error Message - Details

• Message type: E = Error

• Message class: 67_PAYMENTS - Message Class Incoming Payment / Payment Postprocessing

• Message number: 321

• Message text: Total of payoffs is smaller than rescission amount

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67_PAYMENTS321 - Total of payoffs is smaller than rescission amount ?

  The SAP error message 67_PAYMENTS321 indicates that the total of payoffs (payments made) is smaller than the rescission amount (the amount that is being rescinded or canceled). This typically occurs in the context of financial transactions, such as loan processing or payment handling, where a rescission is being applied to a payment or a series of payments.
  Cause:
  
  Incorrect Payment Amounts: The total payments recorded may not match the expected amount that should be rescinded.
  Data Entry Errors: There may be mistakes in entering payment amounts or the rescission amount.
  Timing Issues: Payments may have been processed after the rescission was initiated, leading to discrepancies.
  Configuration Issues: There may be issues with the configuration of the payment processing or rescission handling in the SAP system.
  
  Solution:
  
  Verify Payment Records: Check the total of all payoffs recorded against the rescission amount. Ensure that all payments are accurately recorded.
  Adjust Rescission Amount: If the rescission amount is incorrect, adjust it to match the total of the payoffs.
  Reconcile Transactions: Ensure that all transactions are reconciled and that there are no missing or duplicate entries.
  Consult Documentation: Review SAP documentation or guidelines related to payment processing and rescission to ensure compliance with the expected procedures.
  System Configuration: If the issue persists, consult with your SAP administrator or technical team to review the configuration settings related to payment processing and rescission.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP that pertain to payment processing and rescission, such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  User Roles: Ensure that the user has the appropriate permissions to perform rescission and payment adjustments.
  Testing: If changes are made, conduct thorough testing in a development or quality assurance environment before applying changes in production.
  
  If the problem continues after following these steps, it may be beneficial to reach out to SAP support or your internal IT team for further assistance.