How To Fix 67_PAYMENTS305 - Customer is a direct payer

SAP Error Message - Details

• Message type: E = Error

• Message class: 67_PAYMENTS - Message Class Incoming Payment / Payment Postprocessing

• Message number: 305

• Message text: Customer is a direct payer

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67_PAYMENTS305 - Customer is a direct payer ?

  The SAP error message 67_PAYMENTS305 indicates that the customer is set up as a direct payer in the system. This typically means that the customer is responsible for making payments directly, rather than through a third party or intermediary.
  Cause:
  The error usually arises in scenarios where a payment process is initiated for a customer who is designated as a direct payer. This can happen in various contexts, such as during invoice processing, payment runs, or when attempting to create a payment document.
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Customer Master Data:
  
  Go to the customer master record (transaction code XD03 for general data or FD03 for company code data).
  Verify the payment terms and ensure that the customer is correctly set up as a direct payer.
  
  
  
  Review Payment Configuration:
  
  Check the payment configuration settings in the system to ensure that they align with the customer's payment method.
  Ensure that the payment method assigned to the customer is appropriate for direct payments.
  
  
  
  Adjust Payment Method:
  
  If the customer should not be a direct payer, you may need to change the customer’s payment status in the master data.
  If the customer is indeed a direct payer, ensure that the payment process you are trying to execute is compatible with this setup.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or help files related to payment processing and customer setup to ensure compliance with best practices.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as XD03, FD03, F110 (for payment runs), and FB60 (for invoice entry).
  Payment Terms: Understand the payment terms and conditions that apply to your customers, as these can affect how payments are processed.
  SAP Notes: Check for any SAP Notes related to this error message for additional insights or patches that may address the issue.
  
  By following these steps, you should be able to identify the root cause of the error and implement the necessary changes to resolve it.