How To Fix 67722 - Not possible to reset overdue items

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 722

• Message text: Not possible to reset overdue items

What causes this issue?

The overdue items could not be reset. An overdue item was probably
selected for a partial outpayment and then the outpayment overview
screen was returned to. After that, this outpayment was called up again
in change mode and an overdue item was selected again. In this case it
is no longer possible to use the function for resetting overdue items.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 67722 - Not possible to reset overdue items ?

  The SAP error message 67722, "Not possible to reset overdue items," typically occurs in the context of financial transactions, particularly when dealing with overdue items in accounts receivable or accounts payable. This error indicates that the system cannot reset or clear overdue items due to certain conditions or constraints.
  Causes:
  
  Open Items: There are still open items associated with the account that need to be cleared before resetting overdue items.
  Payment Blocks: The items may be blocked for payment due to various reasons, such as credit holds or manual blocks.
  Document Status: The status of the documents related to the overdue items may not allow for resetting (e.g., they may be in a status that prevents changes).
  Configuration Issues: There may be configuration settings in the system that prevent the resetting of overdue items.
  User Authorizations: The user may not have the necessary authorizations to perform the reset operation.
  
  Solutions:
  
  Check Open Items: Review the account for any open items that need to be cleared. You can do this by navigating to the relevant transaction (e.g., FBL1N for vendor items or FBL5N for customer items) and checking for any outstanding entries.
  Review Payment Blocks: Investigate if there are any payment blocks on the overdue items. If so, resolve these blocks before attempting to reset.
  Document Status: Ensure that the documents related to the overdue items are in a status that allows for resetting. You may need to change the status or clear any issues preventing the reset.
  Configuration Review: Consult with your SAP configuration team to ensure that the settings related to overdue items and resets are correctly configured.
  User Authorizations: Verify that the user attempting the reset has the necessary permissions. If not, contact your SAP security team to adjust the authorizations.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL1N (Vendor Line Item Display), FBL5N (Customer Line Item Display), and FB03 (Display Document) to investigate the status of items.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation related to accounts receivable and payable processes to understand the implications of overdue items and the reset process.
  
  If the issue persists after following these steps, it may be beneficial to engage with your SAP support team or consult with an SAP expert for further assistance.