How To Fix 67471 - At least one partner must have received the original dunning notice

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 471

• Message text: At least one partner must have received the original dunning notice

Self-Explanatory Message

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• What is the cause and solution for SAP error message 67471 - At least one partner must have received the original dunning notice ?

  The SAP error message 67471, "At least one partner must have received the original dunning notice," typically occurs in the context of dunning processes in SAP, which are used for managing overdue customer accounts and sending reminders for outstanding payments.
  Cause:
  This error usually arises when you attempt to process a dunning run or a dunning notice for a customer or vendor, but the system cannot find a record indicating that at least one partner (such as a customer or vendor) has received the original dunning notice. This can happen due to several reasons:
  
  No Original Dunning Notice Sent: The original dunning notice may not have been sent to any of the partners associated with the account.
  Incorrect Partner Configuration: The partner functions (like bill-to party, sold-to party, etc.) may not be correctly set up in the customer/vendor master data.
  Dunning Procedure Settings: The dunning procedure may not be configured correctly, leading to issues in identifying which partners should receive the notices.
  Data Inconsistencies: There may be inconsistencies or missing data in the dunning history for the customer/vendor.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Dunning History: Verify if the original dunning notice has been sent to any partner. You can do this by checking the dunning history for the customer/vendor in question.
  
  
  Review Partner Functions: Ensure that the partner functions are correctly set up in the customer or vendor master data. Make sure that the relevant partners are assigned and that they are eligible to receive dunning notices.
  
  
  Run Original Dunning Notice: If no original dunning notice has been sent, you will need to run the dunning process to send the original notice to at least one partner.
  
  
  Check Dunning Procedure Configuration: Review the dunning procedure settings in the configuration to ensure that they are set up correctly and that they allow for the sending of dunning notices to the appropriate partners.
  
  
  Consult Documentation: Refer to SAP documentation or help resources for specific details on dunning processes and configurations.
  
  
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide additional guidance.
  
  
  Related Information:
  
  Dunning Process: Understand the dunning process in SAP, including how dunning levels work and how notices are generated and sent.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F150 (Dunning) to manage dunning runs.
  Master Data Management: Ensure that customer and vendor master data is maintained correctly, including partner functions and addresses.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in financial accounting (FI) and dunning processes.