How To Fix 67397 - No alternative payee allowed in document for customer &1

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 397

• Message text: No alternative payee allowed in document for customer &1

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67397 - No alternative payee allowed in document for customer &1 ?

  The SAP error message 67397, "No alternative payee allowed in document for customer &1," typically occurs in the context of financial transactions, particularly when dealing with customer invoices or payments. This error indicates that the system does not allow the use of an alternative payee for the specified customer in the document being processed.
  Cause:
  
  Customer Configuration: The customer master data may not be set up to allow alternative payees. This can happen if the customer is configured in such a way that it does not permit alternative payment arrangements.
  Document Type Restrictions: Certain document types may have restrictions on using alternative payees. For example, some invoice types may not support alternative payees due to business rules or compliance requirements.
  Payment Terms: The payment terms associated with the customer may not allow for alternative payees.
  Transaction Type: The specific transaction you are trying to execute may not support alternative payees.
  
  Solution:
  
  
  Check Customer Master Data: 
  
  Go to the customer master record (transaction code XD03 for general data or FD03 for company code data) and verify if the alternative payee is allowed. You may need to adjust the settings to allow for alternative payees if necessary.
  
  
  
  Review Document Type Settings:
  
  Check the configuration of the document type you are using. This can be done in the configuration settings (transaction code SPRO) under Financial Accounting > Accounts Receivable and Accounts Payable > Document Entry > Document Types. Ensure that the document type allows for alternative payees.
  
  
  
  Adjust Payment Terms:
  
  Review the payment terms assigned to the customer and ensure they are compatible with the use of alternative payees.
  
  
  
  Consult with SAP Support:
  
  If the issue persists after checking the above configurations, it may be beneficial to consult with your SAP support team or refer to SAP Notes for any known issues or patches related to this error.
  
  
  
  Testing:
  
  After making any changes, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or solutions for this specific error message.
  Documentation: Review SAP documentation related to customer master data and payment processing to understand the implications of using alternative payees.
  User Roles and Authorizations: Ensure that the user executing the transaction has the necessary authorizations to use alternative payees.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.