How To Fix 67185 - Cash flow could not be generated: No customer account available

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 185

• Message text: Cash flow could not be generated: No customer account available

What causes this issue?

A customer has to be assigned to the main borrower/issuer.

How to fix this error?

Select the main borrower / issuer on the partner overview screen and
save the details again.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 67185 - Cash flow could not be generated: No customer account available ?

  The SAP error message "67185 Cash flow could not be generated: No customer account available" typically occurs in the context of cash flow management or financial reporting when the system is unable to find a relevant customer account for the transaction being processed. This can happen for several reasons, and understanding the cause is essential for resolving the issue.
  Causes:
  
  Missing Customer Master Data: The customer account may not exist in the system, or it may not be properly set up in the customer master data.
  Incorrect Account Assignment: The transaction may be incorrectly assigned to a customer account that does not exist or is inactive.
  Data Inconsistencies: There may be inconsistencies in the data, such as missing or incorrect entries in related tables.
  Configuration Issues: The configuration settings for cash flow management may not be set up correctly, leading to issues in generating cash flow reports.
  Transaction Type: The type of transaction being processed may not be linked to a customer account, such as certain internal transactions.
  
  Solutions:
  
  
  Check Customer Master Data:
  
  Go to the customer master data (transaction code XD03 for display) and verify that the customer account exists and is active.
  Ensure that all necessary information is filled out, including the account group and company code.
  
  
  
  Review Transaction Assignment:
  
  Check the transaction that is causing the error to ensure it is correctly assigned to a valid customer account.
  If the transaction is linked to a specific customer, ensure that the customer ID is correctly entered.
  
  
  
  Data Consistency Check:
  
  Run data consistency checks to identify any discrepancies in the financial data.
  Use transaction codes like SE16 to view relevant tables and check for missing or incorrect entries.
  
  
  
  Configuration Review:
  
  Review the configuration settings for cash flow management in the SAP system. Ensure that all necessary settings are correctly configured.
  Consult with your SAP FI/CO consultant to verify that the cash flow configuration aligns with your business processes.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or notes related to cash flow management for any specific guidance on this error message.
  
  
  
  Testing:
  
  After making any changes, test the cash flow generation process again to see if the issue is resolved.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N (Customer Line Item Display) and F.01 (Financial Statement) to analyze customer accounts and cash flow.
  SAP Notes: Check SAP Notes for any known issues or patches related to cash flow management and customer accounts.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to access customer data and perform cash flow operations.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further investigation.