How To Fix 67125 - Customer does not exist

SAP Error Message - Details

• Message type: E = Error

• Message class: 67 - Loans Messages - Financial Assets Management

• Message number: 125

• Message text: Customer does not exist

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 67125 - Customer does not exist ?

  The SAP error message "67125 Customer does not exist" typically occurs when a transaction is attempted involving a customer that the system cannot find in the database. This can happen in various modules, such as Sales and Distribution (SD) or Financial Accounting (FI).
  Causes:
  
  Customer Not Created: The customer may not have been created in the system.
  Incorrect Customer Number: The customer number entered may be incorrect or mistyped.
  Customer Deactivation: The customer may have been deactivated or marked for deletion.
  Data Synchronization Issues: If the system is integrated with other systems, there may be synchronization issues leading to missing customer data.
  Company Code Issues: The customer may not be assigned to the relevant company code in the system.
  
  Solutions:
  
  
  Verify Customer Existence:
  
  Use transaction code XD03 (Display Customer) or FD03 (Display Customer - Financial) to check if the customer exists in the system.
  Ensure that you are searching in the correct company code and sales area.
  
  
  
  Create Customer:
  
  If the customer does not exist, create a new customer using transaction code XD01 (Create Customer) or FD01 (Create Customer - Financial).
  
  
  
  Check Customer Status:
  
  If the customer exists but is inactive, you may need to reactivate the customer record. This can be done using transaction code XD02 (Change Customer) or FD02 (Change Customer - Financial).
  
  
  
  Correct Customer Number:
  
  Double-check the customer number entered in the transaction to ensure it is correct.
  
  
  
  Review Company Code Assignment:
  
  Ensure that the customer is assigned to the correct company code. This can be checked in the customer master data.
  
  
  
  Data Synchronization:
  
  If the system is integrated with other systems (like CRM or third-party applications), ensure that data synchronization processes are functioning correctly.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  XD01: Create Customer
  XD02: Change Customer
  XD03: Display Customer
  FD01: Create Customer (Financial)
  FD02: Change Customer (Financial)
  FD03: Display Customer (Financial)
  
  
  
  User Authorizations: Ensure that the user has the necessary authorizations to view or create customer records.
  
  
  SAP Notes: Check for any relevant SAP Notes or documentation that may provide additional insights or solutions related to this error.
  
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.