How To Fix 64238 - Sales have to be reversed via the order

SAP Error Message - Details

• Message type: E = Error

• Message class: 64 - Treasury Management: Securities

• Message number: 238

• Message text: Sales have to be reversed via the order

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 64238 - Sales have to be reversed via the order ?

  The SAP error message 64238, which states "Sales have to be reversed via the order," typically occurs in the context of sales order processing. This error indicates that there is an issue with reversing a sales document, and it is specifically tied to the requirement that the reversal must be done through the original sales order rather than directly through the billing document or other means.
  Cause:
  
  Sales Order Dependency: The error arises because the system requires that any sales-related transactions (like returns or cancellations) must be processed through the original sales order. This is a design choice in SAP to maintain data integrity and ensure that all related documents are properly linked.
  Document Flow: If you attempt to reverse a billing document or delivery without referencing the original sales order, the system will trigger this error.
  Configuration Settings: There may be specific configuration settings in the SAP system that enforce this behavior, particularly in the sales and distribution (SD) module.
  
  Solution:
  
  
  Reverse via Sales Order: To resolve this error, you need to reverse the sales transaction through the original sales order. This can typically be done using transaction codes like:
  
  VA02: Change Sales Order
  VA03: Display Sales Order
  VA01: Create Sales Order (for new orders)
  VA05: List of Sales Orders (to find the original order)
  
  You can navigate to the sales order and perform the necessary reversal actions, such as creating a return order or processing a credit memo.
  
  
  Check Document Flow: Review the document flow related to the sales order to ensure that all related documents (like deliveries and invoices) are correctly linked and that you are following the proper sequence for reversals.
  
  
  Consult with SAP Support: If you are unsure about the process or if the error persists, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further guidance.
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in the SAP SD module, such as:
  
  VF01: Create Billing Document
  VF02: Change Billing Document
  VF03: Display Billing Document
  VA01/VA02/VA03: Sales Order transactions
  
  
  SAP Notes: Check for any SAP Notes related to error message 64238 for additional insights or updates that may address specific issues.
  Training and Documentation: Ensure that users involved in sales order processing are trained on the correct procedures for handling returns and cancellations to avoid encountering this error in the future.
  
  By following these steps, you should be able to resolve the error and process the necessary sales order adjustments correctly.