How To Fix 60594 - No external number assignment defined for interaction

SAP Error Message - Details

• Message type: E = Error

• Message class: 60 - Real Estate

• Message number: 594

• Message text: No external number assignment defined for interaction

What causes this issue?

Although there is not an external number assignment installed, you have
assigned an external number.

How to fix this error?

The system assigns the number. You do not need to assign any.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 60594 - No external number assignment defined for interaction ?

  The SAP error message 60594, which states "No external number assignment defined for interaction," typically occurs in the context of SAP CRM (Customer Relationship Management) or SAP C4C (Cloud for Customer) when there is an attempt to create or process an interaction without a defined external number assignment.
  Cause:
  This error usually arises due to one of the following reasons:
  
  Missing Configuration: The system lacks the necessary configuration for external number assignment for the specific interaction type you are trying to use.
  Incorrect Interaction Type: The interaction type being used may not have been set up correctly in the system.
  Authorization Issues: There may be authorization issues preventing the system from accessing the necessary configuration settings.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Configuration:
  
  Go to the SAP Customizing Implementation Guide (IMG) and navigate to the relevant section for interaction management.
  Ensure that the external number assignment is defined for the interaction type you are trying to use. This can typically be found under:
  
  Customer Relationship Management -> Interaction Center -> Basic Settings -> Define External Number Assignment.
  
  
  If it is not defined, you will need to create a new entry for the interaction type.
  
  
  
  Review Interaction Type:
  
  Verify that the interaction type you are using is correctly configured and active.
  Check if the interaction type is linked to the correct number range.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access and modify the configuration settings related to interaction management.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to interaction management and number assignment for any additional guidance or updates.
  
  
  
  Testing:
  
  After making the necessary changes, test the interaction creation process again to see if the error persists.
  
  
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  SAP Community: Engage with the SAP Community forums to see if other users have encountered similar issues and what solutions they found effective.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SPRO for configuration and CRMD_ORDER for managing interactions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP CRM/C4C for further assistance.