How To Fix 5W817 - No agent found

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 817

• Message text: No agent found

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W817 - No agent found ?

  The SAP error message 5W817: No agent found typically occurs in the context of SAP Business Workflow or SAP Process Integration (PI). This error indicates that the system could not find an appropriate agent (user or group) to execute a particular task or workflow step.
  Causes:
  
  Missing Agent Assignment: The workflow task does not have an agent assigned to it. This can happen if the task is not properly configured or if the user responsible for the task is not defined in the workflow.
  User Status: The user who is supposed to act as the agent may be inactive or not authorized to perform the task.
  Role Assignment: The roles or authorizations required for the user to be assigned as an agent may not be correctly set up.
  Organizational Structure: Changes in the organizational structure (like user transfers or role changes) may lead to the agent not being found.
  Workflow Configuration: There may be issues in the workflow configuration itself, such as incorrect binding of agents.
  
  Solutions:
  
  
  Check Agent Assignment:
  
  Go to the workflow definition and check if the agent assignment is correctly configured. Ensure that the task has a valid agent assigned.
  Use transaction code SWI1 to analyze the workflow and see the agent assignments.
  
  
  
  Verify User Status:
  
  Ensure that the user who is supposed to act as the agent is active and has the necessary authorizations. You can check this in transaction SU01.
  
  
  
  Review Role and Authorization:
  
  Check if the user has the required roles and authorizations to perform the task. You can use transaction PFCG to review role assignments.
  
  
  
  Check Organizational Structure:
  
  If there have been recent changes in the organizational structure, verify that the user is still part of the correct organizational unit and has the necessary assignments.
  
  
  
  Workflow Configuration:
  
  Review the workflow configuration for any errors or misconfigurations. You may need to consult with a workflow administrator or developer to ensure that the workflow is set up correctly.
  
  
  
  Testing:
  
  After making changes, test the workflow again to see if the issue is resolved.
  
  
  
  Related Information:
  
  
  Transaction Codes:
  
  SWI1: Work Item Selection
  SWI2_FREQ: Work Item Selection with Frequency
  SWU3: Automatic Workflow Customizing
  PFCG: Role Maintenance
  SU01: User Maintenance
  
  
  
  Documentation: Refer to SAP Help documentation for detailed information on workflow configuration and agent assignment.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address specific issues related to this error message.
  
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.