How To Fix 5W338 - Workflow templates with instances are not displayed

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 338

• Message text: Workflow templates with instances are not displayed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W338 - Workflow templates with instances are not displayed ?

  The SAP error message 5W338, which states "Workflow templates with instances are not displayed," typically occurs in the context of SAP Business Workflow. This error indicates that there are workflow templates that have active instances, but they are not being displayed in the workflow management tools.
  Causes:
  
  Authorization Issues: The user may not have the necessary authorizations to view the workflow instances.
  Workflow Template Status: The workflow template may be in a status that prevents it from being displayed.
  Configuration Issues: There may be configuration issues in the workflow settings or in the workflow environment.
  System Performance: If the system is under heavy load, it may not be able to retrieve and display the workflow instances properly.
  Technical Errors: There could be underlying technical issues, such as database inconsistencies or problems with the workflow runtime environment.
  
  Solutions:
  
  Check Authorizations: Ensure that the user has the necessary authorizations to view workflow instances. This can be done by checking the user's roles and authorizations in the SAP system.
  Review Workflow Template Status: Check the status of the workflow templates in transaction SWDD (Workflow Builder) to ensure they are active and correctly configured.
  Configuration Review: Review the workflow configuration settings in transaction SWU3 (Automatic Workflow Customizing) to ensure everything is set up correctly.
  System Performance Monitoring: Monitor the system performance and check for any bottlenecks. If the system is slow, consider optimizing performance or checking for background jobs that may be consuming resources.
  Technical Troubleshooting: If the issue persists, consider checking the system logs (transaction SLG1) for any error messages related to workflows. You may also want to check the database for inconsistencies or perform a consistency check on the workflow tables.
  Restart Workflow Services: In some cases, restarting the workflow services or the application server may resolve temporary issues.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SWI1 (Work Item Selection), SWI2_FREQ (Work Items by Frequency), and SWI6 (Work Item Overview).
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional troubleshooting steps.
  Documentation: Review SAP documentation on Business Workflow for best practices and configuration guidelines.
  
  If the issue continues after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.