How To Fix 5W170 - Structure &1 &2 &3 &4: No agent found.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5W - Messages for PD (Particularly Workflow)

• Message number: 170

• Message text: Structure &1 &2 &3 &4: No agent found.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5W170 - Structure &1 &2 &3 &4: No agent found. ?

  The SAP error message 5W170, which states "Structure &1 &2 &3 &4: No agent found," typically occurs in the context of SAP Workflow or Business Process Management (BPM). This error indicates that the system is unable to find an appropriate agent (user or group) to execute a particular task or process associated with the specified structure.
  Causes:
  
  Missing Agent Assignment: The workflow or task may not have an agent assigned to it. This can happen if the task is not properly configured or if the agent determination logic does not return any valid agents.
  Incorrect Configuration: The configuration of the workflow or the task may be incorrect, leading to the inability to determine an agent.
  User Status: The user who is supposed to be the agent may be inactive or not authorized to perform the task.
  Organizational Structure Changes: Changes in the organizational structure (like user roles, positions, or groups) may lead to the unavailability of agents.
  Custom Logic: If there is custom logic implemented for agent determination, it may not be functioning correctly.
  
  Solutions:
  
  Check Agent Assignment: Review the workflow definition and ensure that agents are correctly assigned to the task. You can do this in the workflow configuration settings.
  Review Agent Determination Logic: If there is custom logic for agent determination, check the implementation for any errors or misconfigurations.
  User Status Check: Verify that the users who are supposed to be agents are active and have the necessary authorizations to perform the task.
  Organizational Structure Review: Ensure that the organizational structure is up to date and that the roles and responsibilities are correctly assigned.
  Testing: Test the workflow with different scenarios to see if the issue persists. This can help identify if the problem is with specific users or roles.
  Consult Documentation: Refer to SAP documentation or notes related to workflow and agent determination for any specific guidance or known issues.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like SWDD (Workflow Builder) to check and modify workflows, and SWI1 (Work Item Selection) to analyze work items and their agents.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Debugging: If you have access to development tools, consider debugging the workflow to trace the agent determination process and identify where it fails.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis or Workflow team for further investigation.