How To Fix 5U491 - User exit: No coverage amount calculated for plan &, coverage &

SAP Error Message - Details

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 491

• Message text: User exit: No coverage amount calculated for plan &, coverage &

What causes this issue?

There is an error in your User Exit for Coverage amount. This is
customer-written and non-SAP standard coding. SAP is not responsible
for this error.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Refer to your system administrator.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5U491 - User exit: No coverage amount calculated for plan &, coverage & ?

  The SAP error message 5U491 indicates that there is an issue with the calculation of coverage amounts in a specific plan and coverage type. This error typically arises in the context of SAP's Benefits Administration or Payroll modules, where user exits are used to customize the standard functionality.
  Cause:
  The error message "No coverage amount calculated for plan &, coverage &" usually occurs due to one or more of the following reasons:
  
  
  Missing Configuration: The plan or coverage type may not be properly configured in the system. This could include missing or incorrect settings in the benefits plan configuration.
  
  
  User Exit Logic: The user exit that is supposed to calculate the coverage amount may not be implemented correctly or may not be triggered as expected.
  
  
  Eligibility Issues: The employee may not meet the eligibility criteria for the specified plan or coverage type, leading to no coverage amount being calculated.
  
  
  Data Issues: There may be missing or incorrect data in the employee's master data or in the plan configuration that prevents the calculation from occurring.
  
  
  Custom Logic: If there are custom enhancements or modifications in place, they may interfere with the standard calculation logic.
  
  
  Solution:
  To resolve the error, you can take the following steps:
  
  
  Check Configuration:
  
  Verify that the benefits plan and coverage type are correctly configured in the system.
  Ensure that all necessary settings, such as eligibility rules and coverage amounts, are defined.
  
  
  
  Review User Exit Implementation:
  
  If a user exit is being used to calculate the coverage amount, review the code to ensure it is implemented correctly.
  Check if the user exit is being triggered as expected during the calculation process.
  
  
  
  Validate Employee Data:
  
  Check the employee's master data to ensure that all relevant information is complete and accurate.
  Confirm that the employee meets the eligibility criteria for the plan and coverage type.
  
  
  
  Test with Different Scenarios:
  
  Test the calculation with different employee scenarios to see if the issue is isolated to specific cases or is more widespread.
  
  
  
  Consult Documentation:
  
  Review SAP documentation or notes related to the specific plan and coverage type for any known issues or additional configuration steps.
  
  
  
  Debugging:
  
  If you have access to the development environment, consider debugging the user exit to identify where the calculation is failing.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO (for configuration) or PA30 (to view employee master data) to investigate the issue.
  SAP Notes: Check for any relevant SAP Notes that might address this specific error or provide guidance on configuration.
  User Exits: Familiarize yourself with the specific user exits related to benefits calculation, as they can vary based on the implementation.
  
  By following these steps, you should be able to identify the root cause of the error and implement a solution to resolve it.