How To Fix 5U269 - Enter only digits for a non-US or non-Canadian number

SAP Error Message - Details

• Message type: E = Error

• Message class: 5U - HR US: Messages

• Message number: 269

• Message text: Enter only digits for a non-US or non-Canadian number

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5U269 - Enter only digits for a non-US or non-Canadian number ?

  The SAP error message 5U269, which states "Enter only digits for a non-US or non-Canadian number," typically occurs when a user is trying to input a phone number or similar numeric field that is expected to contain only digits. This error is particularly relevant for users outside of the US and Canada, where specific formatting rules may apply.
  Cause:
  
  Invalid Characters: The input may contain non-numeric characters such as letters, spaces, or special symbols (e.g., dashes, parentheses).
  Incorrect Format: The system may be expecting a specific format for phone numbers, and the input does not conform to that format.
  Regional Settings: The system may have regional settings that expect a certain type of input for phone numbers, and the input does not match those expectations.
  
  Solution:
  
  Check Input: Ensure that you are entering only digits (0-9) without any spaces, letters, or special characters.
  Format Correctly: If the system requires a specific format, make sure to follow that format. For example, if the system expects a certain number of digits, ensure that you are providing the correct number.
  Review Regional Settings: Check the regional settings in your SAP profile to ensure they are set correctly for your location. This can sometimes affect how data is validated.
  Consult Documentation: Refer to the SAP documentation or help resources for specific guidelines on entering phone numbers or other numeric fields.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may address this error or provide additional context.
  User Training: Ensure that users are trained on the correct data entry procedures for their specific region.
  System Configuration: If the issue persists, it may be necessary to consult with your SAP administrator or support team to review system configurations related to data entry and validation rules.
  
  If you continue to experience issues after following these steps, it may be beneficial to reach out to your SAP support team for further assistance.