How To Fix 5N284 - No sickness found with infotype 0764; delete the IT record

SAP Error Message - Details

• Message type: E = Error

• Message class: 5N - HR NL: Error Messages for Infotype Module Pools (NL)

• Message number: 284

• Message text: No sickness found with infotype 0764; delete the IT record

What causes this issue?

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Delete this infotype record.
Before deleting, remember to temporarily save the activity texts
elsewhere.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5N284 - No sickness found with infotype 0764; delete the IT record ?

  The SAP error message 5N284 "No sickness found with infotype 0764; delete the IT record" typically occurs in the context of managing employee absence records, specifically when dealing with infotype 0764, which is related to sickness or absence management.
  Cause:
  This error message indicates that the system could not find a corresponding sickness record for the employee in the specified infotype (0764). This can happen for several reasons:
  
  Missing Data: The employee may not have any sickness records in the system, or the records may have been deleted or not created properly.
  Incorrect Infotype Entry: The infotype 0764 may not have been filled out correctly, or the data may not be consistent with the employee's records.
  Data Consistency Issues: There may be inconsistencies in the employee's data, such as incorrect dates or missing entries that prevent the system from linking the sickness record properly.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Employee Records: Verify that the employee has valid sickness records in the system. You can do this by checking the relevant infotypes (e.g., infotype 0764) for the employee.
  
  
  Review Infotype Entries: Ensure that the entries in infotype 0764 are correct and complete. Check for any missing fields or incorrect data that may be causing the issue.
  
  
  Delete or Correct the Record: If the infotype 0764 record is indeed incorrect or unnecessary, you may need to delete it. If it is needed, ensure that the sickness record is created correctly in the system.
  
  
  Consult with HR or SAP Support: If you are unsure about how to proceed or if the issue persists, it may be helpful to consult with your HR department or SAP support team for further assistance.
  
  
  Related Information:
  
  Infotype 0764: This infotype is used to manage sickness records in SAP. It typically includes details such as the start and end dates of the sickness, the type of sickness, and any relevant notes.
  SAP HR Module: This error is related to the Human Resources (HR) module in SAP, which manages employee data, including absences and sickness records.
  Transaction Codes: You may use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to view or edit infotype records.
  
  By following these steps, you should be able to identify the cause of the error and take appropriate action to resolve it.