How To Fix 5L323 - Eligibility type & not found.

SAP Error Message - Details

• Message type: E = Error

• Message class: 5L - Messages for Malaysian HRMS.

• Message number: 323

• Message text: Eligibility type & not found.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 5L323 - Eligibility type & not found. ?

  The SAP error message "5L323 Eligibility type & not found" typically occurs in the context of SAP's Benefits Administration or similar modules where eligibility types are defined for various benefits or programs. This error indicates that the system is unable to find a specific eligibility type that is being referenced in a transaction or process.
  Cause:
  
  Missing Eligibility Type: The eligibility type that is being referenced does not exist in the system. This could be due to a configuration error or because the eligibility type was never created.
  Incorrect Configuration: The eligibility type may have been incorrectly configured or deactivated.
  Data Entry Error: There may be a typo or incorrect entry in the transaction where the eligibility type is being referenced.
  Transport Issues: If the eligibility type was recently created or modified in a development environment and not transported to the production environment, it may not be available.
  
  Solution:
  
  
  Check Eligibility Type Configuration:
  
  Go to the relevant configuration transaction (e.g., SPRO) and navigate to the Benefits Administration or relevant module.
  Verify that the eligibility type in question exists and is correctly configured.
  
  
  
  Create or Activate Eligibility Type:
  
  If the eligibility type does not exist, you may need to create it.
  If it exists but is inactive, you may need to activate it.
  
  
  
  Correct Data Entry:
  
  Review the transaction or process where the error occurred and ensure that the eligibility type is correctly entered without any typos.
  
  
  
  Transport Issues:
  
  If the eligibility type was recently created, ensure that it has been transported to the production environment. Check with your Basis team if necessary.
  
  
  
  Consult Documentation:
  
  Review any relevant documentation or user manuals for your specific SAP implementation to understand how eligibility types are defined and used.
  
  
  
  Check Authorizations:
  
  Ensure that the user has the necessary authorizations to access the eligibility type.
  
  
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like SPRO for configuration or PA30 for employee data maintenance.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message.
  Community Forums: Consider searching or posting in SAP community forums for additional insights from other users who may have encountered the same issue.
  
  If the problem persists after following these steps, it may be beneficial to consult with your SAP support team or a consultant who specializes in SAP Benefits Administration.