How To Fix 5H172 - Error reading Family/Related Person infotype with key &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 5H - Garnishment Messages (Austria)

• Message number: 172

• Message text: Error reading Family/Related Person infotype with key &1 &2

What causes this issue?

No entry was found for a maintenance creditor of garnishment in
infotype 21 (Family/Related Persons).

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Compare the entry for maintenance creditor in infotype 134 (garnishable
amount) with the entry in infotype 21.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5H172 - Error reading Family/Related Person infotype with key &1 &2 ?

  The SAP error message 5H172, which states "Error reading Family/Related Person infotype with key &1 &2," typically occurs when there is an issue accessing the Family/Related Person infotype (IT0021) in the SAP system. This infotype is used to store information about an employee's family members or related persons.
  Causes:
  
  Missing Data: The specified key (usually the employee number and the sequence number) does not exist in the database. This could be due to data not being maintained or deleted.
  Authorization Issues: The user may not have the necessary authorizations to access the infotype data.
  Database Issues: There could be a problem with the database, such as corruption or connectivity issues.
  Incorrect Key: The key provided in the error message may be incorrect or formatted improperly.
  Configuration Issues: There may be configuration issues in the system that prevent the infotype from being accessed correctly.
  
  Solutions:
  
  Check Data Existence: Verify that the data for the specified employee and sequence number exists in the Family/Related Person infotype (IT0021). You can do this by using transaction code PA20 or PA30 to view the infotype records.
  Verify Key: Ensure that the key being used to access the infotype is correct. Check for any typos or formatting issues.
  Authorization Check: Ensure that the user has the necessary authorizations to access the infotype. This can be checked with the help of a security administrator.
  Database Check: If there are indications of database issues, consult with your database administrator to check for any problems or inconsistencies.
  System Logs: Check the system logs (transaction code SLG1) for any additional error messages or information that might provide more context about the issue.
  Consult Documentation: Review SAP notes or documentation related to this error message for any specific patches or updates that may address the issue.
  
  Related Information:
  
  Infotype 0021 (Family/Related Person): This infotype is part of the Personnel Administration module in SAP and is used to manage family-related data for employees.
  Transaction Codes: Familiarize yourself with transaction codes like PA20 (Display HR Master Data) and PA30 (Maintain HR Master Data) for accessing infotype records.
  SAP Notes: Search the SAP Support Portal for any relevant SAP Notes that may provide additional insights or solutions related to this error message.
  
  If the issue persists after trying the above solutions, it may be necessary to involve your SAP support team or consult with SAP support for further assistance.