How To Fix 5C872 - Personnel number &1 was skipped

SAP Error Message - Details

• Message type: E = Error

• Message class: 5C - HR: Messages for Switzerland

• Message number: 872

• Message text: Personnel number &1 was skipped

What causes this issue?

The personnel number is not included in the evaluation because the
Business Add-In for universal evaluations generated return code "4" for
this personnel number. Check your implementation of the Business
Add-In.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 5C872 - Personnel number &1 was skipped ?

  The SAP error message 5C872 indicates that a personnel number was skipped during a process, typically related to payroll or personnel administration. This error can occur for various reasons, and understanding the cause is essential for resolving it.
  Cause:
  
  Inactive Personnel Number: The personnel number may not be active in the system, meaning the employee is no longer employed or has been terminated.
  Missing Data: Required data for the personnel number may be missing, such as essential infotypes (e.g., personal data, organizational assignment).
  Incorrect Configuration: There may be configuration issues in the payroll or personnel administration settings that prevent processing.
  Time Management Issues: If the employee has no valid time data or if the time data is not correctly maintained, the system may skip the personnel number.
  Payroll Status: The payroll status of the employee might indicate that they should not be processed in the current payroll run (e.g., if they are on leave or have a special status).
  
  Solution:
  
  Check Personnel Status: Verify the status of the personnel number in the system. Ensure that the employee is active and has not been terminated or marked inactive.
  Review Infotypes: Check the relevant infotypes for the personnel number to ensure all required data is complete and accurate. Pay particular attention to infotypes related to payroll and time management.
  Configuration Review: If you suspect a configuration issue, consult with your SAP HR configuration team to ensure that the settings are correct for payroll processing.
  Time Data Verification: Ensure that the employee has valid time data for the payroll period being processed. If the employee is on leave, check if the leave is correctly recorded.
  Run Payroll Simulation: If applicable, run a payroll simulation for the personnel number to identify any specific issues that may be causing the skip.
  Consult Documentation: Refer to SAP documentation or notes related to error message 5C872 for any additional insights or updates.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes like PA20 (Display HR Master Data) or PA30 (Maintain HR Master Data) to check the employee's data.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error message or provide additional troubleshooting steps.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement the necessary solutions to resolve it.