How To Fix 57318 - You are editing a customer object

SAP Error Message - Details

• Message type: E = Error

• Message class: 57 - Component 709: Interface to external payroll system

• Message number: 318

• Message text: You are editing a customer object

What causes this issue?

SAP delivers preconfigured interface formats in the name range '<ZH>A
</>' - '<ZH>X</>'.
Customer interface formats should start with '<ZH>Y</>', '<ZH>Z</>' or
'<ZH>0</>' - '<ZH>9</>'.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 57318 - You are editing a customer object ?

  The SAP error message 57318, which states "You are editing a customer object," typically occurs when a user attempts to make changes to a customer object (such as a customer master record) that is currently being edited by another user or session. This is a common issue in environments where multiple users may be accessing and modifying the same data simultaneously.
  Cause:
  
  Concurrent Editing: Another user is currently editing the same customer object, leading to a lock on that object.
  Session Lock: The user may have multiple sessions open, and one of those sessions is already editing the object.
  Transaction Lock: The transaction being used may have a lock mechanism that prevents other users from editing the same object until the first user completes their changes.
  
  Solution:
  
  Check for Other Sessions: Ensure that you do not have multiple sessions open that are editing the same customer object. If you do, close the other session.
  Wait for Release: If another user is editing the object, you may need to wait until they finish and save their changes. You can check with your colleagues to see if they are working on the same object.
  Use Transaction SM12: If you suspect that a session is stuck or not responding, you can use transaction SM12 to check for locks on the object. You can see which user has locked the object and, if necessary, release the lock (with caution, as this may lead to data inconsistency).
  Communicate with Team: If you are in a collaborative environment, communicate with your team to coordinate who is editing which objects to avoid conflicts.
  Review User Permissions: Ensure that you have the necessary permissions to edit the customer object. Sometimes, permission issues can also lead to unexpected behavior.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as:
  
  SM12: To view and manage locks.
  SE16N: To view the customer master data if needed.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation for best practices on managing customer objects and handling concurrent access.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP Basis team or technical support for further assistance.