How To Fix >5164 - Instant Payment error: No bank reference has been received.

SAP Error Message - Details

• Message type: E = Error

• Message class: >5 -

• Message number: 164

• Message text: Instant Payment error: No bank reference has been received.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >5164 - Instant Payment error: No bank reference has been received. ?

  The SAP error message 5164 ("Instant Payment error: No bank reference has been received") typically occurs in the context of processing instant payments, particularly when the system expects a bank reference number to be provided but does not receive one. This can happen in various scenarios, such as during the execution of payment runs or when processing incoming payments.
  Causes:
  
  Missing Bank Reference: The most common cause is that the payment transaction does not include a bank reference number, which is required for processing instant payments.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to the absence of the bank reference.
  Data Entry Errors: Manual entry errors during the payment processing can lead to missing or incorrect bank reference information.
  Integration Issues: If the payment process involves integration with external systems (like banks or payment gateways), issues in data transmission can result in missing references.
  
  Solutions:
  
  Check Payment Data: Ensure that the payment transaction includes a valid bank reference number. Review the payment document for completeness.
  Configuration Review: Verify the configuration settings related to instant payments in the SAP system. Ensure that all necessary fields are correctly set up to capture bank references.
  Data Entry Validation: Implement validation checks during data entry to ensure that all required fields, including the bank reference, are filled out before processing payments.
  Integration Checks: If the payment process involves external systems, check the integration points to ensure that data is being transmitted correctly and that the bank reference is included in the payload.
  Consult Documentation: Review SAP documentation or notes related to instant payments for any specific requirements or updates that may address this issue.
  
  Related Information:
  
  SAP Notes: Check for any relevant SAP Notes that may provide additional insights or patches related to this error.
  Transaction Codes: Familiarize yourself with transaction codes related to payment processing (e.g., F110 for payment runs) to better understand where the error may be occurring.
  User Roles and Authorizations: Ensure that users involved in payment processing have the necessary roles and authorizations to access and modify payment data.
  
  If the issue persists after checking these areas, it may be beneficial to consult with your SAP support team or a technical consultant who can provide deeper insights into the specific configuration and integration aspects of your SAP environment.