How To Fix 42473 - Master document could not be opened

SAP Error Message - Details

• Message type: E = Error

• Message class: 42 - Information Workbench

• Message number: 473

• Message text: Master document could not be opened

What causes this issue?

The error when opening the master document can have one of the
following causes:
No complete cleanup was performed
in a translation package for TRADOS.
A master document of the package is faulty and cannot be opened by
Word.
The package was already completely read in.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

Check if one of the above causes applies.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 42473 - Master document could not be opened ?

  The SAP error message "42473 Master document could not be opened" typically occurs when there is an issue with accessing a master document in the SAP system. This can happen in various contexts, such as when trying to access a document in the SAP Document Management System (DMS) or when dealing with master data records.
  Causes:
  
  Document Not Found: The master document may not exist in the system or may have been deleted.
  Authorization Issues: The user may not have the necessary permissions to access the document.
  Document Status: The document may be in a status that prevents it from being opened (e.g., archived or locked).
  Technical Issues: There may be underlying technical issues, such as database connectivity problems or issues with the DMS configuration.
  Incorrect Document Type: The document type may not be correctly configured or recognized by the system.
  
  Solutions:
  
  Check Document Existence: Verify that the master document exists in the system. You can do this by searching for the document using its ID or other identifying information.
  Review Authorizations: Ensure that the user has the necessary authorizations to access the document. This may involve checking user roles and permissions in the SAP system.
  Check Document Status: Look into the status of the document. If it is archived or locked, you may need to unlock it or retrieve it from the archive.
  Technical Troubleshooting: If the issue seems to be technical, check for any system logs or error messages that could provide more context. You may need to involve your SAP Basis team to investigate further.
  Consult Documentation: Review SAP documentation or notes related to the specific transaction or module you are working with to see if there are any known issues or patches available.
  Contact SAP Support: If the issue persists and you cannot find a resolution, consider reaching out to SAP support for assistance.
  
  Related Information:
  
  Transaction Codes: Depending on the context, you may be using specific transaction codes related to DMS or master data management (e.g., CV01N for creating documents, CV02N for changing documents).
  SAP Notes: Check SAP Notes for any updates or patches related to the error message. You can search for relevant notes in the SAP Support Portal.
  User Forums: Consider visiting SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to diagnose and potentially resolve the "42473 Master document could not be opened" error in SAP.