How To Fix 42389 - There is no mail template for the HTML export request context

42389 - Overview

• Message type: E = Error

• Message class: 42 - Information Workbench

• Message number: 389

• Message text: There is no mail template for the HTML export request context

What causes this issue?

To use the automatic mail service of the HTML Export, you need a mail
template in which the unchangeable text parts of the mail contents are
defined. If there is no such template, no automatic mails are created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to create an automatic mail, a mail template with the
technical name EXPORT.MAIL must be created in the management area for
the corresponding context. The special template syntax can be found in
the documentation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

42389 - Details

• The SAP error message 42389, "There is no mail template for the HTML export request context," typically occurs when the system is trying to generate an HTML export of a report or document, but it cannot find the appropriate mail template that is required for this process.
  
  Cause:
  
  Missing Mail Template: The primary cause of this error is that the mail template for the specific context of the HTML export is not defined or is missing in the system.
  
  Configuration Issues: There may be configuration issues in the SAP system that prevent the mail template from being recognized or accessed.
  Authorization Issues: The user may not have the necessary authorizations to access the mail templates.
  
  
  Solution:
  
  
  Check Mail Template Configuration:
  
  Go to the transaction code SO10 (Text Management) to check if the mail template exists.
  Ensure that the mail template for the specific context of the HTML export is created and properly configured.
  
  
  
  Create or Update Mail Template:
  
  If the