How To Fix 42389 - There is no mail template for the HTML export request context

SAP Error Message - Details

• Message type: E = Error

• Message class: 42 - Information Workbench

• Message number: 389

• Message text: There is no mail template for the HTML export request context

What causes this issue?

To use the automatic mail service of the HTML Export, you need a mail
template in which the unchangeable text parts of the mail contents are
defined. If there is no such template, no automatic mails are created.

System Response

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

How to fix this error?

If you want to create an automatic mail, a mail template with the
technical name EXPORT.MAIL must be created in the management area for
the corresponding context. The special template syntax can be found in
the documentation.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 42389 - There is no mail template for the HTML export request context ?

  The SAP error message 42389, "There is no mail template for the HTML export request context," typically occurs when the system is trying to generate an HTML export of a report or document, but it cannot find the appropriate mail template that is required for this process.
  Cause:
  
  Missing Mail Template: The primary cause of this error is that the mail template for the specific context of the HTML export is not defined or is missing in the system.
  Configuration Issues: There may be configuration issues in the SAP system that prevent the mail template from being recognized or accessed.
  Authorization Issues: The user may not have the necessary authorizations to access the mail templates.
  
  Solution:
  
  
  Check Mail Template Configuration:
  
  Go to the transaction code SO10 (Text Management) to check if the mail template exists.
  Ensure that the mail template for the specific context of the HTML export is created and properly configured.
  
  
  
  Create or Update Mail Template:
  
  If the mail template is missing, you may need to create a new one. This can be done in the same transaction (SO10).
  Make sure to define the template correctly, including the necessary placeholders for dynamic content.
  
  
  
  Check Customizing Settings:
  
  Navigate to the relevant customizing settings in the SAP system to ensure that the mail templates are correctly assigned to the respective contexts.
  This can often be found in the transaction SPRO under the relevant application area.
  
  
  
  Authorization Check:
  
  Verify that the user has the necessary authorizations to access and use the mail templates. This can be checked in the user roles and profiles.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific details on how to create and manage mail templates for HTML exports.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP support for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: 
  
  SO10 for managing text elements (mail templates).
  SPRO for accessing the SAP Customizing Implementation Guide.
  
  
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  User Forums: Consider visiting SAP community forums or discussion boards where similar issues may have been discussed.
  
  By following these steps, you should be able to resolve the error message 42389 and successfully generate the HTML export.