How To Fix >4331 - User created successfully, e-mail will be sent

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 331

• Message text: User created successfully, e-mail will be sent

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4331 - User created successfully, e-mail will be sent ?

  The SAP error message "4331 User created successfully, e-mail will be sent" is not actually an error message in the traditional sense. Instead, it is an informational message indicating that a user has been successfully created in the SAP system, and that an email notification will be sent to the user regarding their account.
  Cause:
  
  This message typically appears when a new user is created in the SAP system using transaction codes like SU01 (User Maintenance) or similar processes.
  The system is configured to send an email notification to the newly created user, informing them of their account details or any necessary instructions.
  
  Solution:
  
  
  Check Email Configuration: Ensure that the SAP system is properly configured to send emails. This includes:
  
  SMTP settings in transaction SCOT (SAPconnect).
  Ensuring that the email address of the user is correctly entered in the user profile.
  Verifying that the email server is operational and that there are no connectivity issues.
  
  
  
  User Email Address: Confirm that the email address provided for the user is valid and correctly formatted. If the email address is incorrect, the user will not receive the notification.
  
  
  Email Queue: If the email is not received, check the email queue in transaction SCOT to see if there are any errors or if the email is stuck in the queue.
  
  
  Authorization: Ensure that the user creating the account has the necessary authorizations to send emails from the SAP system.
  
  
  Testing: You can perform a test by sending a test email from the SAP system to verify that the email functionality is working correctly.
  
  
  Related Information:
  
  
  Transaction Codes: 
  
  SU01: User Maintenance
  SCOT: SAPconnect Administration
  SOST: Send Requests (to check the status of sent emails)
  
  
  
  Documentation: Refer to SAP Help documentation for more details on user management and email configuration.
  
  
  Support: If issues persist, consider reaching out to your SAP Basis team or SAP support for further assistance.
  
  
  This message is generally a positive confirmation of a successful operation, and if the email is not received, it usually points to configuration or connectivity issues rather than a problem with the user creation process itself.