How To Fix >4287 - Payment card details have been deleted

SAP Error Message - Details

• Message type: E = Error

• Message class: >4 - SAP File Transfer Protocol

• Message number: 287

• Message text: Payment card details have been deleted

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >4287 - Payment card details have been deleted ?

  The SAP error message "4287 Payment card details have been deleted" typically occurs in the context of payment processing, particularly when dealing with payment card transactions. This error indicates that the payment card information associated with a transaction has been removed or is no longer available in the system.
  Causes:
  
  Data Deletion: The payment card details may have been intentionally deleted by a user or through a data maintenance process.
  Data Privacy Regulations: Compliance with data protection regulations (like GDPR) may lead to the automatic deletion of sensitive payment information after a certain period.
  System Configuration: The system may be configured to delete payment card details after a transaction is completed or after a certain time frame.
  User Error: A user may have inadvertently deleted the payment card information while managing customer data.
  
  Solutions:
  
  Check Payment Card Data: Verify if the payment card details are indeed deleted. You can check the relevant customer or transaction records in the SAP system.
  Re-enter Payment Card Information: If the payment card details are missing, you may need to re-enter the payment card information for the affected customer or transaction.
  Review System Configuration: Check the configuration settings related to payment card data retention and deletion policies. Adjust these settings if necessary to prevent future occurrences.
  Audit Logs: Review audit logs to determine if the deletion was performed by a user or by the system. This can help identify if there was an error or a compliance-related action.
  User Training: Ensure that users are trained on how to manage payment card information properly to avoid accidental deletions.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to payment card processing and error 4287.
  Documentation: Review SAP documentation regarding payment card processing and data management to understand best practices and compliance requirements.
  Support: If the issue persists, consider reaching out to SAP support for further assistance, especially if it impacts business operations.
  
  By addressing the root cause and implementing the appropriate solutions, you can resolve the error and prevent it from occurring in the future.