How To Fix 3L378 - The discount percentage is incorrect

SAP Error Message - Details

• Message type: E = Error

• Message class: 3L - HR: Messages for Mexico

• Message number: 378

• Message text: The discount percentage is incorrect

What causes this issue?

The discount percentage is not correct.
In accordance with resolutions taken by INFONAVIT Administrative
Council
on 14 October, 1997, credits acquired before 01/30/1998 must have a
discount percentage of 20%, 25% or 30%.

System Response

The system interrupts program execution.

How to fix this error?

Change the discount percentage to the permitted values.

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3L378 - The discount percentage is incorrect ?

  The SAP error message 3L378, which states "The discount percentage is incorrect," typically occurs in the context of sales and distribution (SD) when there is an issue with the discount percentage applied to a sales document, such as a sales order or a quotation. Here are the potential causes, solutions, and related information for this error:
  Causes:
  
  Invalid Discount Percentage: The discount percentage entered may be outside the acceptable range defined in the system (e.g., negative values or values exceeding a predefined maximum).
  Configuration Issues: The pricing procedure may not be correctly configured to handle discounts, or the condition records for discounts may be missing or incorrect.
  Master Data Issues: Customer master data or material master data may have incorrect settings that affect discount calculations.
  Condition Records: Missing or incorrect condition records for discounts in the pricing procedure can lead to this error.
  Currency Issues: If the discount is being calculated in a different currency than the sales document, it may lead to discrepancies.
  
  Solutions:
  
  Check Discount Percentage: Verify the discount percentage entered in the sales document. Ensure it is within the acceptable range and is a valid value.
  Review Pricing Procedure: Check the pricing procedure assigned to the sales document type. Ensure that it is configured correctly to handle discounts.
  Update Condition Records: If necessary, create or update the condition records for discounts in the pricing procedure using transaction codes like VK11 (Create Condition) or VK12 (Change Condition).
  Verify Master Data: Check the customer and material master data for any inconsistencies that might affect discount calculations.
  Consult Configuration: If you have access, consult with your SAP configuration team to ensure that the pricing and discount settings are correctly configured in the system.
  Test in a Sandbox: If possible, replicate the issue in a sandbox environment to test different scenarios and identify the root cause without affecting production data.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as VK11, VK12, VK13 (for condition records), and VA01, VA02 (for sales orders).
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message.
  Documentation: Review SAP documentation on pricing procedures and discount handling in the SD module for a deeper understanding of how discounts are processed.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in the SD module for further assistance.