How To Fix 3L171 - It was not possible to delete info. on notifications in infotype 372

SAP Error Message - Details

• Message type: E = Error

• Message class: 3L - HR: Messages for Mexico

• Message number: 171

• Message text: It was not possible to delete info. on notifications in infotype 372

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3L171 - It was not possible to delete info. on notifications in infotype 372 ?

  The SAP error message 3L171, which states "It was not possible to delete info. on notifications in infotype 372," typically occurs when there is an attempt to delete or modify data in infotype 372 (which is related to notifications) that is either locked, does not exist, or is being referenced by other data.
  Causes:
  
  Data Locking: The record you are trying to delete may be locked by another user or process.
  Referential Integrity: The data in infotype 372 may be linked to other infotypes or records that prevent deletion.
  Non-existent Record: The record you are trying to delete may not exist in the database.
  Authorization Issues: The user may not have the necessary permissions to delete the record.
  System Configuration: There may be specific configurations or settings in the system that prevent deletion.
  
  Solutions:
  
  Check for Locks: Use transaction code SM12 to check if the record is locked by another user. If it is, you may need to wait for the lock to be released or contact the user who has locked it.
  Verify Record Existence: Ensure that the record you are trying to delete actually exists in infotype 372. You can use transaction code PA20 or PA30 to view the records.
  Check Dependencies: Investigate if there are any dependencies or references to other infotypes that might be preventing the deletion. You may need to delete or modify those records first.
  Authorization Check: Ensure that the user has the necessary authorizations to delete records in infotype 372. This can be checked with the help of your SAP security team.
  Consult Documentation: Review any relevant SAP documentation or notes that may provide additional context or solutions for this specific error.
  System Configuration: If the issue persists, consult with your SAP Basis or technical team to check if there are any system configurations that need to be adjusted.
  
  Related Information:
  
  Infotype 372: This infotype is used for notifications related to various HR processes. Understanding its structure and relationships with other infotypes can help in troubleshooting.
  Transaction Codes: Familiarize yourself with transaction codes like PA20 (Display HR Master Data), PA30 (Maintain HR Master Data), and SM12 (Display and Delete Locks) for effective troubleshooting.
  SAP Notes: Check the SAP Support Portal for any notes related to error 3L171, as there may be specific patches or updates that address this issue.
  
  If the problem persists after trying the above solutions, it may be beneficial to engage with SAP support for further assistance.