How To Fix 3G504 - Control record for ABKRS &1 is locked by user &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 504

• Message text: Control record for ABKRS &1 is locked by user &2

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3G504 - Control record for ABKRS &1 is locked by user &2 ?

  The SAP error message 3G504 indicates that a control record for a specific payroll area (identified by ABKRS) is locked by another user (identified by &2). This typically occurs when one user is trying to access or modify payroll data while another user is already working on it, leading to a lock situation to prevent data inconsistencies.
  Cause:
  
  Concurrent Access: Another user is currently processing payroll for the same payroll area, which locks the control record.
  Long-running Processes: A payroll run or a related process is taking longer than expected, causing the lock to persist.
  System Configuration: The system may be configured to lock records during certain operations to ensure data integrity.
  
  Solution:
  
  Wait and Retry: If the lock is temporary, wait for the other user to complete their task and then try again.
  Identify the Locking User: Use transaction code SM12 to check for locked entries. You can see which user is holding the lock and what transaction they are running.
  Contact the User: If possible, communicate with the user who is holding the lock to understand their progress and whether they can release the lock.
  Release the Lock: If the locking user is no longer active (e.g., they have logged off unexpectedly), a system administrator can release the lock using transaction SM12.
  Check for Long-Running Jobs: Use transaction SM37 to check for any long-running jobs that might be causing the lock and address them accordingly.
  Review Configuration: If this issue occurs frequently, review the configuration of the payroll process to see if adjustments can be made to minimize locking situations.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locked entries.
  SM37: To monitor job status and identify long-running jobs.
  
  
  SAP Notes: Check SAP Notes for any known issues or patches related to payroll processing and locking mechanisms.
  Documentation: Review SAP documentation on payroll processing and locking mechanisms for further insights.
  
  If the problem persists after trying the above solutions, it may be necessary to involve your SAP Basis team or SAP support for further investigation.