How To Fix 3G490 - Client &1: record &2 &3 could not be converted in cluster PC

SAP Error Message - Details

• Message type: E = Error

• Message class: 3G - Payroll: International

• Message number: 490

• Message text: Client &1: record &2 &3 could not be converted in cluster PC

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message 3G490 - Client &1: record &2 &3 could not be converted in cluster PC ?

  The SAP error message 3G490 indicates that there is an issue with converting a record in the cluster table PC (Payroll Cluster). This error typically arises during payroll processing or when accessing payroll-related data. Here’s a breakdown of the cause, potential solutions, and related information:
  Cause:
  
  Data Inconsistency: The record that the system is trying to convert may be corrupted or inconsistent. This can happen due to incomplete payroll runs, data migration issues, or manual data entry errors.
  Cluster Table Issues: The cluster table PC may have issues related to the structure or the data stored within it. This can include missing fields or incorrect data types.
  Configuration Issues: There may be configuration problems in the payroll schema or related infotypes that affect how data is processed and stored.
  Authorization Issues: Sometimes, the user may not have the necessary authorizations to access or convert the data in the cluster.
  
  Solution:
  
  Check Data Consistency: Use transaction codes like PU01 or PU03 to check for inconsistencies in the payroll data. You may need to run consistency checks or corrections.
  Review Payroll Runs: Ensure that all payroll runs have been completed successfully. If there are any errors in previous runs, they need to be resolved.
  Analyze the Cluster Table: Use transaction SE11 to analyze the structure of the cluster table PC. Check for any discrepancies in the data structure or missing fields.
  Debugging: If you have access to debugging tools, you can set breakpoints in the relevant ABAP programs to identify where the conversion is failing.
  Check Authorizations: Ensure that the user has the necessary authorizations to access the payroll data. This can be checked in transaction SU53 after the error occurs.
  Consult SAP Notes: Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues.
  Contact SAP Support: If the issue persists after trying the above solutions, consider reaching out to SAP Support for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as PA30 (Maintain HR Master Data), PC00_MXX_CALC (Payroll Calculation), and SE11 (Data Dictionary).
  Documentation: Review SAP documentation related to payroll processing and cluster tables for a deeper understanding of how data is managed.
  User Forums: Check SAP Community forums or other user groups for similar issues and solutions shared by other users.
  
  By following these steps, you should be able to diagnose and resolve the error message 3G490 effectively.