How To Fix 3E502 - Opt-out Reason Text shouldn't be entered, if Opt-out Reason is not 'OTHR'

SAP Error Message - Details

• Message type: E = Error

• Message class: 3E - Vorgesehen für neue Länderentwicklungen HR

• Message number: 502

• Message text: Opt-out Reason Text shouldn't be entered, if Opt-out Reason is not 'OTHR'

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 3E502 - Opt-out Reason Text shouldn't be entered, if Opt-out Reason is not 'OTHR' ?

  The SAP error message 3E502 indicates that there is an issue with the entry of the "Opt-out Reason Text" in a specific context, typically related to data privacy or consent management. This error occurs when the "Opt-out Reason" is not set to 'OTHR' (Other), but there is still an entry in the "Opt-out Reason Text" field.
  Cause:
  The error arises due to the following reasons:
  
  The "Opt-out Reason" field is populated with a value other than 'OTHR'.
  The "Opt-out Reason Text" field is filled in, which is not allowed unless the "Opt-out Reason" is specifically set to 'OTHR'.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check the Opt-out Reason: Review the value entered in the "Opt-out Reason" field. If it is not 'OTHR', you should either:
  
  Remove the entry in the "Opt-out Reason Text" field.
  Change the "Opt-out Reason" to 'OTHR' if the text is relevant and should be retained.
  
  
  
  Data Entry Validation: Ensure that the data entry process includes validation checks to prevent this error from occurring in the future. This can involve:
  
  Implementing input validation rules in the user interface.
  Providing user training on the correct data entry procedures.
  
  
  
  Review Business Logic: If this error is occurring frequently, it may be worth reviewing the business logic or requirements around opt-out reasons and texts to ensure they align with the intended use case.
  
  
  Related Information:
  
  SAP Documentation: Refer to the SAP Help Portal or specific module documentation for more details on handling opt-out reasons and related fields.
  User Training: Ensure that users who are entering this data are trained on the requirements and implications of the opt-out process.
  Consult SAP Support: If the issue persists or if there are specific configurations in your SAP system that may be causing this error, consider reaching out to SAP Support for further assistance.
  
  By following these steps, you should be able to resolve the error and ensure compliance with the data entry requirements related to opt-out reasons.