How To Fix >3828 - Sub-item &2/&3 of document &1 is not written off.

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 828

• Message text: Sub-item &2/&3 of document &1 is not written off.

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3828 - Sub-item &2/&3 of document &1 is not written off. ?

  The SAP error message 3828 indicates that a specific sub-item of a document is not being written off. This typically occurs in the context of financial accounting, particularly when dealing with accounts receivable or accounts payable.
  Cause:
  The error can arise due to several reasons, including:
  
  Open Items: The sub-item may still have open items that need to be cleared before it can be written off.
  Incorrect Configuration: The write-off settings in the system may not be configured correctly, preventing the write-off process from completing.
  Document Status: The document may be in a status that does not allow for write-off (e.g., it may be locked or in a pending state).
  Insufficient Authorization: The user attempting to perform the write-off may not have the necessary permissions to do so.
  Business Rules: There may be specific business rules or validations in place that prevent the write-off from occurring.
  
  Solution:
  To resolve the error, you can take the following steps:
  
  Check Open Items: Review the sub-item in question to ensure there are no open items associated with it. If there are, they need to be cleared first.
  Review Document Status: Ensure that the document is in a status that allows for write-off. If it is locked or in a pending state, you may need to unlock or complete the document first.
  Configuration Settings: Verify the write-off configuration settings in the system. This may involve checking the relevant customizing settings in the SAP system.
  User Authorization: Ensure that the user has the necessary permissions to perform the write-off. If not, you may need to adjust the user roles or permissions.
  Consult Business Rules: Check if there are any specific business rules or validations that are preventing the write-off. If so, you may need to adjust the process or seek approval to override the rules.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FB50 (for general ledger), F-28 (for incoming payments), or F-44 (for clearing) to manage the documents and items.
  SAP Notes: Check for any relevant SAP Notes that may address this specific error or provide additional guidance.
  Documentation: Review SAP documentation or help files related to write-off processes in financial accounting for more detailed instructions.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in financial accounting within SAP.