How To Fix >3457 - Number of receivables is not equal to number of collection items

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 457

• Message text: Number of receivables is not equal to number of collection items

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3457 - Number of receivables is not equal to number of collection items ?

  The SAP error message 3457 ("Number of receivables is not equal to number of collection items") typically occurs in the context of accounts receivable and collections management. This error indicates a mismatch between the number of receivables and the number of collection items being processed in a collection run or similar transaction.
  Causes:
  
  Data Entry Errors: There may be discrepancies in the data entered for receivables and collection items, such as missing or incorrectly linked items.
  Configuration Issues: Incorrect configuration in the collections management settings can lead to mismatches.
  Incomplete Processing: If a previous step in the collections process was not completed successfully, it may result in an inconsistency.
  System Bugs: Occasionally, bugs in the SAP system or specific patches may lead to unexpected behavior.
  
  Solutions:
  
  
  Check Data Consistency:
  
  Review the receivables and collection items to ensure that they are correctly linked and that all necessary data is present.
  Use transaction codes like FBL5N (Customer Line Item Display) to check the details of the receivables.
  
  
  
  Reprocess Collection Items:
  
  If the collection items were not processed correctly, try reprocessing them. This can often resolve mismatches.
  
  
  
  Review Configuration:
  
  Check the configuration settings in the collections management module to ensure they are set up correctly. This includes settings related to the collection strategy and item types.
  
  
  
  Use Transaction Codes for Analysis:
  
  Utilize transaction codes such as SCC1 (Client Copy) or SCC4 (Client Settings) to check for any inconsistencies in the client settings that might affect data processing.
  
  
  
  Consult SAP Notes:
  
  Search for relevant SAP Notes in the SAP Support Portal that may address this specific error. There may be patches or updates that resolve known issues.
  
  
  
  Contact SAP Support:
  
  If the issue persists after checking the above points, consider reaching out to SAP Support for further assistance. Provide them with detailed information about the error and the steps leading up to it.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FBL5N, F-28 (Post Incoming Payments), and F-32 (Clear Customer).
  Documentation: Review SAP documentation related to collections management for best practices and troubleshooting tips.
  User Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.