How To Fix >3440 - Document &1 (collection item &2) not submitted to extl collection agency

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 440

• Message text: Document &1 (collection item &2) not submitted to extl collection agency

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3440 - Document &1 (collection item &2) not submitted to extl collection agency ?

  The SAP error message 3440 indicates that a specific document (in this case, a collection item) has not been successfully submitted to an external collection agency. This error can arise due to various reasons, and understanding the cause is essential for resolving the issue.
  Possible Causes:
  
  Configuration Issues: The integration settings between SAP and the external collection agency may not be properly configured.
  Missing Data: Required fields or data for the collection item may be missing or incomplete.
  Status of the Document: The document may not be in a status that allows it to be submitted to the collection agency (e.g., it may be marked as paid or closed).
  Authorization Issues: The user may not have the necessary permissions to submit documents to the external collection agency.
  Technical Errors: There may be technical issues, such as connectivity problems with the external system or errors in the data transfer process.
  
  Solutions:
  
  Check Configuration: Review the configuration settings for the integration with the external collection agency. Ensure that all necessary parameters are correctly set up.
  Validate Data: Ensure that all required fields for the collection item are filled out correctly. Check for any missing or incorrect data that could prevent submission.
  Document Status: Verify the status of the document. If it is not eligible for submission, you may need to change its status or take appropriate actions to make it eligible.
  User Authorization: Check the user roles and authorizations to ensure that the user attempting the submission has the necessary permissions.
  Review Logs: Look at the application logs or error logs for more detailed information about the failure. This can provide insights into what went wrong during the submission process.
  Contact Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or the external collection agency for further assistance.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes that may help in troubleshooting, such as SM37 for job monitoring or SLG1 for application logs.
  Documentation: Refer to SAP documentation or notes related to the specific version of SAP you are using, as there may be known issues or patches available.
  Community Forums: Engage with SAP community forums or user groups where similar issues may have been discussed, and solutions shared.
  
  By systematically addressing these areas, you should be able to identify the cause of the error and implement an appropriate solution.