How To Fix >3277 - Document was not delivered to a recipient

SAP Error Message - Details

• Message type: E = Error

• Message class: >3 - Lock management messages

• Message number: 277

• Message text: Document was not delivered to a recipient

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >3277 - Document was not delivered to a recipient ?

  The SAP error message "3277 Document was not delivered to a recipient" typically occurs in the context of document delivery within SAP systems, particularly when using the SAP Business Workflow or SAP Document Management System (DMS). This error indicates that a document or message intended for a recipient was not successfully delivered.
  Causes:
  
  Recipient Not Defined: The recipient for the document may not be properly defined in the system.
  Incorrect Email Address: If the document is being sent via email, the email address may be incorrect or not formatted properly.
  Inactive User: The recipient user may be inactive or locked in the SAP system.
  Missing Authorization: The user may not have the necessary authorizations to receive the document.
  Technical Issues: There may be issues with the underlying communication infrastructure, such as SMTP server problems or network issues.
  Document Status: The document may be in a status that does not allow it to be sent or delivered.
  
  Solutions:
  
  Check Recipient Details: Verify that the recipient's details (user ID, email address) are correctly entered in the system.
  User Status: Ensure that the recipient user is active and not locked in the SAP system.
  Authorization Check: Confirm that the recipient has the necessary authorizations to receive the document.
  Email Configuration: If the document is being sent via email, check the email configuration settings in SAP (transaction SCOT) to ensure that the SMTP settings are correct and the email server is functioning properly.
  Document Status: Review the status of the document to ensure it is eligible for delivery.
  Error Logs: Check the SAP application logs (transaction SLG1) for more detailed error messages that can provide additional context on the failure.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as SCOT (for email configuration), SLG1 (for application logs), and SU01 (for user maintenance).
  SAP Notes: Search for SAP Notes related to error 3277 in the SAP Support Portal for any specific patches or updates that may address the issue.
  Documentation: Review SAP documentation on workflow and document management for best practices in setting up document delivery.
  
  If the issue persists after checking the above points, it may be beneficial to consult with your SAP Basis or technical team for further investigation.