How To Fix >2896 - Not possible to close lot due to open clarification cases

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 896

• Message text: Not possible to close lot due to open clarification cases

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2896 - Not possible to close lot due to open clarification cases ?

  The SAP error message 2896: "Not possible to close lot due to open clarification cases" typically occurs in the context of quality management and lot processing within SAP. This error indicates that there are unresolved clarification cases associated with the lot you are trying to close, which prevents the system from allowing the closure.
  Cause:
  
  Open Clarification Cases: The primary reason for this error is that there are one or more open clarification cases linked to the lot. These cases may require resolution before the lot can be closed.
  Quality Inspection: If the lot is under quality inspection and there are issues that need to be addressed, the system will not allow closure until those issues are resolved.
  Incomplete Documentation: Sometimes, the necessary documentation or actions related to the clarification cases may not have been completed.
  
  Solution:
  
  
  Review Clarification Cases: 
  
  Navigate to the quality management module and check for any open clarification cases associated with the lot.
  You can use transaction codes like QA32 (for displaying inspection lots) or QM03 (for displaying quality notifications) to find relevant information.
  
  
  
  Resolve Issues:
  
  Address the issues raised in the clarification cases. This may involve completing inspections, updating documentation, or resolving any discrepancies.
  If necessary, communicate with relevant stakeholders (e.g., quality assurance, production) to ensure that all issues are addressed.
  
  
  
  Close Clarification Cases:
  
  Once the issues are resolved, ensure that the clarification cases are formally closed in the system.
  This may involve updating the status of the cases or providing necessary documentation.
  
  
  
  Retry Closing the Lot:
  
  After resolving and closing all clarification cases, attempt to close the lot again.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes in SAP for quality management, such as:
  
  QA32: Display Inspection Lots
  QA11: Record Results
  QM03: Display Quality Notifications
  
  
  Documentation: Ensure that you have access to the necessary documentation and guidelines related to quality management processes in your organization.
  User Roles: Make sure you have the appropriate permissions to view and modify clarification cases and inspection lots.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or refer to SAP documentation for further troubleshooting.