How To Fix >2811 - Payment on acct excludes clarification or transfer posting; correct entry

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 811

• Message text: Payment on acct excludes clarification or transfer posting; correct entry

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2811 - Payment on acct excludes clarification or transfer posting; correct entry ?

  The SAP error message 2811 ("Payment on account excludes clarification or transfer posting; correct entry") typically occurs when there is an issue with the payment processing in the SAP system, particularly when dealing with payments on account. This error indicates that the system is expecting a clarification or transfer posting for the payment, but it is not being provided.
  Causes:
  
  Incorrect Payment Type: The payment type being used may not be appropriate for the transaction. For example, if a payment on account is being processed without the necessary clarification or transfer posting, this error can occur.
  Missing Clarification: The payment may require a clarification entry that has not been provided. This is often the case when payments are made against open items that need to be clarified.
  Configuration Issues: There may be configuration settings in the SAP system that are not set up correctly, leading to this error when processing payments.
  Data Entry Errors: Incorrect data entry during the payment process can also lead to this error, such as entering an incorrect account or amount.
  
  Solutions:
  
  Check Payment Type: Ensure that the payment type being used is appropriate for the transaction. If you are processing a payment on account, verify that it is set up correctly in the system.
  Provide Clarification: If the payment requires clarification, ensure that the necessary clarification entries are made before processing the payment. This may involve reviewing the open items and ensuring they are properly addressed.
  Review Configuration: Check the configuration settings in the SAP system related to payment processing. Ensure that the settings for payment on account and related transactions are correctly configured.
  Correct Data Entry: Review the data entered during the payment process for any errors. Ensure that the account numbers, amounts, and other relevant details are correct.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling payment on account transactions and resolving related errors.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F-28 (Post Incoming Payments) or F-32 (Clear Customer).
  SAP Notes: Check for any SAP Notes related to this error message, as they may provide additional insights or patches that can resolve the issue.
  User Roles and Authorizations: Ensure that the user processing the payment has the necessary roles and authorizations to perform the transaction.
  
  If the issue persists after trying the above solutions, it may be beneficial to consult with your SAP support team or a functional consultant who specializes in financial accounting within SAP. They can provide more tailored assistance based on your specific system configuration and business processes.