How To Fix >2695 - | Promise to pay &1 &2 locked by online processing

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 695

• Message text: | Promise to pay &1 &2 locked by online processing

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2695 - | Promise to pay &1 &2 locked by online processing ?

  The SAP error message 2695 indicates that a "Promise to pay" document is locked by online processing. This typically occurs when a user or a process is currently accessing or modifying the promise to pay document, preventing other users or processes from making changes or accessing it simultaneously.
  Cause:
  
  Concurrent Access: Another user or process is currently editing or processing the promise to pay document.
  Long-running Transactions: A transaction that takes a long time to complete may hold a lock on the document.
  System Issues: Sometimes, system issues or bugs can lead to locks not being released properly.
  
  Solution:
  
  Wait and Retry: If the lock is due to another user or process, waiting for a short period and then retrying the operation may resolve the issue.
  Identify the Lock: Use transaction codes like SM12 (Display and Delete Locks) to identify which user or process is holding the lock. You can then communicate with that user to resolve the issue.
  Release the Lock: If you have the necessary authorizations, you can manually release the lock in SM12. However, be cautious when doing this, as it may disrupt the other user's work.
  Check for Long-running Processes: If a process is taking too long, investigate it using transaction SM37 (Job Monitoring) to see if it can be optimized or terminated.
  System Restart: In rare cases, a system restart may be necessary to clear locks that are not being released properly.
  
  Related Information:
  
  Transaction Codes:
  
  SM12: To view and manage locks.
  SM37: To monitor background jobs and processes.
  SM21: To check system logs for any related errors or warnings.
  
  
  Documentation: Refer to SAP Help documentation for more details on handling locks and troubleshooting related issues.
  User Communication: If the lock is held by another user, it may be helpful to communicate with them to understand the context of their work and coordinate accordingly.
  
  If the issue persists after trying the above solutions, it may be necessary to consult with your SAP Basis team or SAP support for further assistance.