How To Fix >2411 - A zero payment amount is not permitted, the previous value remains

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 411

• Message text: A zero payment amount is not permitted, the previous value remains

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

What else can you do?

First, use our AnswerBot below to get a possible cause and solution (requires a premium subscription).

Also, review the in-depth Common Questions & Answers listed below; you could discover a solution there or be able to connect with others who have faced similar challenges.

You can also try searching the SAP support portal (support.sap.com) but you need a special user ID to access it. It is possible that an SAP support note exists that provides additional details about the mistake or even steps for fixing it.

Smart SAP Assistant

• What is the cause and solution for SAP error message >2411 - A zero payment amount is not permitted, the previous value remains ?

  The SAP error message "2411 A zero payment amount is not permitted, the previous value remains" typically occurs in the context of financial transactions, particularly when processing payments or invoices. This error indicates that the system has encountered a situation where a payment amount is set to zero, which is not allowed in the current context.
  Cause:
  
  Zero Payment Amount: The most direct cause of this error is that a payment amount has been inadvertently set to zero. This can happen due to user input errors or incorrect calculations in the system.
  Configuration Issues: There may be configuration settings in the payment processing or invoice management that do not allow for zero payments.
  Data Integrity Issues: If there are issues with the underlying data (e.g., missing or incorrect invoice amounts), the system may default to zero.
  Business Rules: Certain business rules or validations in the system may prevent processing of transactions with zero payment amounts.
  
  Solution:
  
  Check Payment Amount: Review the payment document or transaction to ensure that the payment amount is correctly entered and not set to zero. If it is zero, update it to the correct amount.
  Review Configuration: Check the configuration settings related to payment processing in SAP. Ensure that there are no restrictions that would prevent processing payments with the intended amounts.
  Data Validation: Validate the data associated with the transaction. Ensure that all necessary fields are filled out correctly and that the invoice amounts are accurate.
  Consult Documentation: Refer to SAP documentation or help resources for specific guidance on handling payment transactions and error messages.
  User Training: If this error is frequently encountered, consider providing additional training to users on how to correctly enter payment amounts and process transactions.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) or FB60 (Enter Incoming Invoices) where this error might occur.
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP Notes can provide insights into specific bugs or configuration recommendations.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the root cause of the zero payment amount and ensuring proper configuration and data integrity, you should be able to resolve the error and proceed with the payment processing.