How To Fix >2307 - | Mandate &1 is outdated (last used: &2)

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 307

• Message text: | Mandate &1 is outdated (last used: &2)

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2307 - | Mandate &1 is outdated (last used: &2) ?

  The SAP error message 2307 indicates that a mandate (a direct debit authorization) is outdated. This typically occurs in the context of financial transactions, particularly when dealing with direct debit processes in SAP systems.
  Cause:
  The error message "Mandate &1 is outdated (last used: &2)" suggests that the mandate identified by &1 has not been used for a specified period, which is indicated by the last used date &2. This can happen for several reasons:
  
  The mandate has expired based on the defined validity period.
  The mandate was not used for a long time, leading to it being considered outdated.
  Changes in regulations or business processes may have rendered the mandate invalid.
  
  Solution:
  To resolve this error, you can take the following steps:
  
  
  Check Mandate Status:
  
  Verify the status of the mandate in the SAP system. You can do this by navigating to the relevant transaction (e.g., transaction code FDM1 for managing mandates).
  Look for the last used date and the validity period of the mandate.
  
  
  
  Update or Renew the Mandate:
  
  If the mandate is indeed outdated, you may need to update or renew it. This typically involves obtaining a new authorization from the customer and entering it into the system.
  Ensure that the new mandate is properly recorded in the system.
  
  
  
  Communicate with the Customer:
  
  If necessary, reach out to the customer to inform them about the outdated mandate and request a new authorization.
  
  
  
  Review Configuration:
  
  Check the configuration settings related to mandates in your SAP system. Ensure that the validity periods and other parameters are set correctly according to your business requirements.
  
  
  
  Testing:
  
  After updating or renewing the mandate, perform a test transaction to ensure that the error no longer occurs.
  
  
  
  Related Information:
  
  Mandate Management: Understanding how mandates work in SAP is crucial. Mandates are often used in direct debit processes, and managing them effectively is important for compliance and customer satisfaction.
  SAP Documentation: Refer to SAP Help documentation for detailed information on mandate management and error handling.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM1 (Create Mandate), FDM2 (Change Mandate), and FDM3 (Display Mandate) for managing mandates in SAP.
  
  By following these steps, you should be able to resolve the error and ensure that your direct debit processes run smoothly.