How To Fix >2171 - | Payment card locked (&1)

SAP Error Message - Details

• Message type: E = Error

• Message class: >2 -

• Message number: 171

• Message text: | Payment card locked (&1)

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message >2171 - | Payment card locked (&1) ?

  The SAP error message >2171 | Payment card locked (&1) typically indicates that a payment card associated with a customer or vendor has been locked in the system. This can happen for various reasons, such as security concerns, repeated failed transactions, or administrative actions.
  Causes:
  
  Security Measures: The payment card may have been locked due to multiple failed authorization attempts.
  Administrative Action: An administrator may have manually locked the card for security or compliance reasons.
  Expired Card: The card may have expired or been reported lost/stolen.
  Configuration Issues: There may be issues with the configuration of payment card processing in the SAP system.
  
  Solutions:
  
  
  Unlock the Payment Card:
  
  Navigate to the relevant transaction in SAP (e.g., transaction code BP for Business Partner).
  Locate the payment card information for the customer or vendor.
  Check the status of the payment card and unlock it if necessary.
  
  
  
  Verify Card Details:
  
  Ensure that the payment card details are correct and up to date (e.g., expiration date, card number).
  If the card is expired, update it with a new valid card.
  
  
  
  Check for Security Policies:
  
  Review the security policies in place that may have led to the card being locked.
  If applicable, consult with your security or compliance team to understand the reason for the lock.
  
  
  
  Contact Support:
  
  If you are unable to unlock the card or if the issue persists, contact your SAP support team or the payment processor for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as BP (Business Partner) or FBL1N (Vendor Line Item Display) to manage payment card information.
  Documentation: Refer to SAP documentation or help files for detailed instructions on managing payment cards and understanding error messages.
  User Roles: Ensure that you have the necessary permissions to unlock payment cards or make changes to payment information.
  
  By following these steps, you should be able to resolve the error message and restore functionality to the payment card in question.