1S304 - SSF kernel error: Security product is not loaded

SAP Error Message - Details

• Message type: E = Error

• Message class: 1S - Messages for SSF ("Secure Store & Forward")

• Message number: 304

• Message text: SSF kernel error: Security product is not loaded

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

Unfortunately, there isn't any extra information in this error notice.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1S304 - SSF kernel error: Security product is not loaded ?

  The SAP error message "1S304 SSF kernel error: Security product is not loaded" typically indicates that the Secure Store and Forward (SSF) interface in SAP is unable to find or access the necessary security product (such as a cryptographic library) that is required for secure operations, such as encryption or digital signatures.
  Causes:
  
  Missing Security Product: The required security product (like SAP Cryptographic Library or other third-party libraries) is not installed or not properly configured.
  Incorrect Configuration: The SSF configuration in the SAP system may not point to the correct security product or may have incorrect parameters.
  Version Mismatch: The version of the security product may not be compatible with the version of the SAP kernel or the SAP system.
  Environment Variables: Required environment variables (like SECUDIR or SSFCOMM) may not be set correctly.
  Authorization Issues: The user or the system may not have the necessary permissions to access the security product.
  
  Solutions:
  
  Install the Security Product: Ensure that the required security product (e.g., SAP Cryptographic Library) is installed on the server where the SAP system is running.
  Check Configuration: Verify the SSF configuration in transaction SSFCONFIG or STRUST to ensure that it points to the correct security product and that all parameters are set correctly.
  Update or Patch: If there is a version mismatch, consider updating the security product or the SAP kernel to compatible versions.
  Set Environment Variables: Ensure that the necessary environment variables are set correctly in the operating system. This may include paths to the security libraries.
  Check Authorizations: Ensure that the user running the SAP instance has the necessary authorizations to access the security product.
  Restart SAP Services: After making changes, restart the SAP services to ensure that the changes take effect.
  
  Related Information:
  
  SAP Notes: Check SAP Notes related to SSF and security products for specific guidance and troubleshooting steps. You can search for relevant notes in the SAP Support Portal.
  Documentation: Refer to the official SAP documentation for details on configuring SSF and using security products.
  Community Forums: Engage with SAP community forums or support channels for additional insights and shared experiences from other users who may have encountered similar issues.
  
  If the problem persists after trying the above solutions, it may be beneficial to contact SAP support for further assistance.