How To Fix 1R304 - Passwords entered do not match; try again

SAP Error Message - Details

• Message type: E = Error

• Message class: 1R - SAP Knowledge Provider

• Message number: 304

• Message text: Passwords entered do not match; try again

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1R304 - Passwords entered do not match; try again ?

  The SAP error message "1R304 Passwords entered do not match; try again" typically occurs during the process of changing or resetting a user password in the SAP system. This error indicates that the two password entries provided by the user do not match, which is a common requirement for password security.
  Cause:
  
  Mismatch in Password Entries: The most straightforward cause is that the user has entered different passwords in the two password fields (the new password and the confirmation password).
  Typing Errors: Users may inadvertently make typing errors, such as mistyping characters, using incorrect case (uppercase vs. lowercase), or including extra spaces.
  Password Complexity Requirements: If the new password does not meet the system's complexity requirements (length, special characters, etc.), it may not be accepted, leading to confusion when trying to confirm the password.
  
  Solution:
  
  Re-enter Passwords: Carefully re-enter the new password and ensure that both entries match exactly. Pay attention to case sensitivity and avoid any extra spaces.
  Check Password Requirements: Verify that the new password meets the system's complexity requirements. This may include:
  
  Minimum and maximum length
  Inclusion of uppercase letters, lowercase letters, numbers, and special characters
  
  
  Use a Password Manager: If typing errors are common, consider using a password manager to generate and store complex passwords securely.
  Clear Browser Cache: If using a web-based SAP interface, clearing the browser cache or trying a different browser may help resolve any session-related issues.
  Consult Documentation: Refer to your organization's SAP documentation or guidelines for specific password policies and requirements.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or updates related to password management.
  User Roles and Authorizations: Ensure that the user has the necessary authorizations to change their password.
  System Administrator: If the issue persists, contact your SAP system administrator for assistance. They may be able to reset the password or provide further insights into the problem.
  
  By following these steps, users should be able to resolve the "1R304 Passwords entered do not match; try again" error and successfully change their password in the SAP system.