How To Fix 1K857 - Cannot create correspondence request for account &1; see long text

SAP Error Message - Details

• Message type: E = Error

• Message class: 1K - BCA: Account Type

• Message number: 857

• Message text: Cannot create correspondence request for account &1; see long text

What causes this issue?

The system could not generate the correspondence request for account
&V2& belonging to bank area &V3& due to any of the following reasons:
System error while generating correspondence
Correspondence recipients could not be determined
Required settings have not been made in Customizing for <ZK>Bank
Customer Accounts </>(BCA)

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

System Response

How to fix this error?

Check that you have set up the correspondence tool and activated the
Business Transaction Events (BTEs) in Customizing for BCA by choosing
the following:
<ZK>Customer Accounts -> Tools -> Correspondence Tool</>
<ZK>Customer Accounts -> Basic Settings -> Business Transaction Events /
Event Control</>
In addition, on the account maintenance screen, check that you have set
up the correspondence recipients properly.

Procedure for System Administrators

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1K857 - Cannot create correspondence request for account &1; see long text ?

  The SAP error message 1K857 indicates that the system is unable to create a correspondence request for a specific account. This error can occur in various SAP modules, particularly in Financial Accounting (FI) or Customer Relationship Management (CRM) when dealing with correspondence or communication requests related to customer accounts.
  Possible Causes:
  
  Missing Configuration: The correspondence type may not be properly configured in the system.
  Account Status: The account for which the correspondence is being created may be in a status that does not allow correspondence (e.g., blocked or inactive).
  Authorization Issues: The user may not have the necessary authorizations to create correspondence for the specified account.
  Data Inconsistencies: There may be inconsistencies or missing data in the account master data that prevent the creation of the correspondence.
  Technical Issues: There could be underlying technical issues, such as problems with the database or application server.
  
  Solutions:
  
  Check Configuration: Verify that the correspondence type is correctly configured in the system. This includes checking the settings in transaction codes like OBAL (for FI) or CRMD_ORDER (for CRM).
  Review Account Status: Check the status of the account in question. Ensure that it is active and not blocked for correspondence.
  User Authorizations: Ensure that the user has the necessary authorizations to create correspondence. This can be checked in transaction SU53 or by consulting with your security team.
  Validate Master Data: Review the account master data for any inconsistencies or missing information. Ensure that all required fields are filled out correctly.
  Check Logs: Look at the application logs (transaction SLG1) for any additional error messages or details that could provide more context about the issue.
  Consult Documentation: Refer to the long text associated with the error message for specific guidance on what might be wrong and how to address it.
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FB03 (Display Document), FBL1N (Vendor Line Item Display), or FBL5N (Customer Line Item Display) to investigate the account further.
  SAP Notes: Check the SAP Support Portal for any relevant SAP Notes that might address this specific error message or provide patches or updates.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP support for further assistance.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution.