How To Fix 1J683 - Mandate &1 with creditor ID &2 not found

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 683

• Message text: Mandate &1 with creditor ID &2 not found

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1J683 - Mandate &1 with creditor ID &2 not found ?

  The SAP error message "1J683 Mandate &1 with creditor ID &2 not found" typically occurs in the context of the Direct Debit process in SAP, particularly when dealing with SEPA (Single Euro Payments Area) mandates. This error indicates that the system is unable to find a specific mandate associated with the given creditor ID.
  Cause:
  
  Missing Mandate: The mandate with the specified ID does not exist in the system.
  Incorrect Creditor ID: The creditor ID provided may be incorrect or not properly configured in the system.
  Data Synchronization Issues: There may be issues with data synchronization between different systems or modules.
  Mandate Expiration: The mandate may have expired or been deleted.
  Configuration Issues: There may be configuration issues in the payment processing settings.
  
  Solution:
  
  
  Verify Mandate Existence:
  
  Check if the mandate with the specified ID exists in the system. You can do this by navigating to the relevant transaction (e.g., transaction code FDM1 for managing mandates) and searching for the mandate.
  
  
  
  Check Creditor ID:
  
  Ensure that the creditor ID is correct. Verify that it matches the one configured in the system and is associated with the correct customer/vendor.
  
  
  
  Review Mandate Status:
  
  Check the status of the mandate to ensure it is active and not expired or deleted.
  
  
  
  Recreate Mandate:
  
  If the mandate is missing or has been deleted, you may need to recreate it. Ensure that all necessary information is correctly entered.
  
  
  
  Configuration Review:
  
  Review the configuration settings for direct debits and mandates in the SAP system. Ensure that all necessary parameters are set up correctly.
  
  
  
  Consult Documentation:
  
  Refer to SAP documentation or help resources for specific guidance on managing mandates and direct debit processing.
  
  
  
  Contact Support:
  
  If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with SAP experts for further assistance.
  
  
  
  Related Information:
  
  Transaction Codes: Familiarize yourself with relevant transaction codes such as FDM1 (Manage Mandates), F110 (Automatic Payment Transactions), and OBPM1 (Payment Methods).
  SEPA Mandate Management: Understand the SEPA mandate management process and the requirements for creating and maintaining mandates.
  SAP Notes: Check for any relevant SAP Notes that may address known issues or provide additional guidance related to this error message.
  
  By following these steps, you should be able to identify the cause of the error and implement a solution to resolve it.