How To Fix 1J617 - Mandate checks failed; Standing order could not be executed

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 617

• Message text: Mandate checks failed; Standing order could not be executed

Self-Explanatory Message

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1J617 - Mandate checks failed; Standing order could not be executed ?

  The SAP error message "1J617 Mandate checks failed; Standing order could not be executed" typically occurs in the context of payment processing, particularly when dealing with direct debits and standing orders. This error indicates that there is an issue with the mandate associated with the standing order, which is necessary for executing the payment.
  Causes:
  
  Invalid Mandate: The mandate may not be valid or may have expired. This can happen if the customer has not authorized the standing order or if the authorization has been revoked.
  Missing Mandate Data: Required mandate information may be missing in the system, such as the mandate reference number or the date of the mandate.
  Incorrect Configuration: There may be configuration issues in the payment processing settings or in the customer master data.
  Customer Status: The customer may have a status that prevents the execution of the standing order, such as being blocked for payments.
  Bank Details: Incorrect or incomplete bank details for the customer can also lead to this error.
  
  Solutions:
  
  Check Mandate Status: Verify the status of the mandate in the system. Ensure that it is active and valid. If it has expired, you may need to obtain a new mandate from the customer.
  Update Mandate Information: Ensure that all required mandate information is correctly entered in the system. This includes the mandate reference number, date, and any other relevant details.
  Review Customer Master Data: Check the customer master data for any issues that might prevent the execution of the standing order. Ensure that the customer is not blocked for payments.
  Verify Bank Details: Confirm that the bank details for the customer are correct and complete. Update any incorrect information as necessary.
  Consult Configuration Settings: Review the configuration settings related to payment processing and mandates in SAP. Ensure that they are set up correctly according to your organization's requirements.
  
  Related Information:
  
  Transaction Codes: You may need to use transaction codes such as FD32 (Customer Master) or F110 (Automatic Payment Transactions) to check and update relevant information.
  Documentation: Refer to SAP documentation or help files for detailed information on mandate management and payment processing.
  Support: If the issue persists after checking the above points, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By addressing the underlying causes of the error, you should be able to resolve the issue and successfully execute the standing order.