How To Fix 1J064 - Return of payment item &2 is not possible (see long text)

SAP Error Message - Details

• Message type: E = Error

• Message class: 1J - BCA: Payment Order Dialog

• Message number: 064

• Message text: Return of payment item &2 is not possible (see long text)

What causes this issue?

You cannot return payment item &V2& in bank area &V1&:

The system issues an error message and will not allow you to continue with this transaction until the error is resolved.

Possible causes for this are:
The settings for returns are not maintained (Customizing).
It is an ordering party posting or routing posting.
The status of the item is not 'posted' or 'control'.
The origin of the item does not allow a return (process).
No recipient data can be determined for the return.

System Response

How to fix this error?

Error message extract from SAP system. Copyright SAP SE.

Smart SAP Assistant

• What is the cause and solution for SAP error message 1J064 - Return of payment item &2 is not possible (see long text) ?

  The SAP error message "1J064 Return of payment item &2 is not possible (see long text)" typically occurs in the context of financial transactions, particularly when dealing with payment processing in SAP. This error indicates that there is an issue with returning a payment item, which could be due to various reasons.
  Causes:
  
  Payment Item Status: The payment item may not be in a status that allows it to be returned. For example, if the payment has already been cleared or processed, it may not be eligible for return.
  Document Type Restrictions: Certain document types may have restrictions on returning payment items. Check if the document type associated with the payment item allows for returns.
  Configuration Issues: There may be configuration settings in the SAP system that prevent the return of payment items under certain conditions.
  Missing Data: Required data for processing the return may be missing or incorrect, such as account information or payment details.
  Business Rules: There may be specific business rules or workflows in place that restrict the return of payment items based on certain criteria.
  
  Solutions:
  
  Check Payment Item Status: Verify the status of the payment item in question. If it has already been cleared or processed, you may need to follow a different procedure to handle the transaction.
  Review Document Type: Ensure that the document type associated with the payment item allows for returns. If not, you may need to consult with your SAP administrator to adjust the configuration.
  Consult Long Text: The error message suggests checking the long text for more details. This can provide specific information about why the return is not possible and what steps to take.
  Correct Missing Data: Ensure that all required data for the return process is complete and accurate. This may involve checking account details, payment references, and other relevant information.
  Follow Business Processes: If there are specific business rules or workflows in place, ensure that you are following them correctly. Consult with your finance or accounting team for guidance.
  
  Related Information:
  
  SAP Notes: Check SAP Notes for any known issues or patches related to this error message. SAP frequently updates its system with fixes and enhancements.
  Transaction Codes: Familiarize yourself with relevant transaction codes such as F110 (Automatic Payment Transactions) or FBL1N (Vendor Line Item Display) to help troubleshoot the issue.
  User Authorization: Ensure that you have the necessary authorizations to perform the return of payment items. Lack of proper permissions can also lead to errors.
  Consult Documentation: Review SAP documentation or user manuals related to payment processing for additional insights and troubleshooting steps.
  
  If the issue persists after following these steps, it may be beneficial to consult with your SAP support team or a technical consultant for further assistance.