How To Fix 1I704 - Customer account in credit, account balance : &1 &2

SAP Error Message - Details

• Message type: E = Error

• Message class: 1I - BCA: General Ledger Integration

• Message number: 704

• Message text: Customer account in credit, account balance : &1 &2

Self-Explanatory Message

Since SAP believes that this specific error message is 'self-explanatory,' no more information has been given.The majority of messages in the SAP system have a message text, however this is frequently insufficient to comprehend or resolve the problem.

To make things easier, more detailed information is frequently added to describe the issue, how to fix it, and the necessary steps or configuration modifications.

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Smart SAP Assistant

• What is the cause and solution for SAP error message 1I704 - Customer account in credit, account balance : &1 &2 ?

  The SAP error message 1I704 indicates that a customer account is in credit, and it provides details about the account balance. This message typically arises in the context of financial transactions, particularly when attempting to process a transaction that involves a customer account that has a credit balance.
  Cause:
  
  Credit Balance: The customer account has a credit balance, which means that the customer has overpaid or has a credit that has not been utilized.
  Transaction Type: The type of transaction being attempted may not be allowed when the account is in credit. For example, trying to post a debit when the account is already in credit.
  Configuration Issues: There may be specific configurations in the system that restrict certain transactions when a customer account is in credit.
  
  Solution:
  
  Review Customer Account: Check the customer account balance to confirm that it is indeed in credit. You can do this by navigating to the customer account in the SAP system.
  Adjust Transaction: If the transaction you are trying to perform is not valid due to the credit balance, consider adjusting the transaction. For example, if you are trying to post a debit, you may need to apply the credit first or process a refund.
  Clear Credit Balance: If appropriate, you can clear the credit balance by applying it to an outstanding invoice or processing a refund to the customer.
  Consult Configuration: If the issue persists, consult with your SAP configuration team to review the settings related to customer accounts and credit management. There may be specific rules or restrictions that need to be adjusted.
  
  Related Information:
  
  Transaction Codes: You may use transaction codes like FD10N (Display Customer Balance) or FBL5N (Customer Line Item Display) to review the customer account details.
  Documentation: Refer to SAP documentation or help files for more information on handling customer accounts and credit management.
  Support: If you are unable to resolve the issue, consider reaching out to your SAP support team or consulting with an SAP expert for further assistance.
  
  By following these steps, you should be able to address the error message and manage the customer account appropriately.